At a recent conference in Hong Kong, attendees were asked about how to improve the dispute resolution process for all parties. Data generated from a live, technology-enabled poll of the audience led to a thought-provoking discussion on the priorities and limitations to innovation in the dispute resolution process, specifically in Hong Kong.
Panelists and attendees agreed that the region currently has a quite low-tech experience, and some of the biggest obstacles attorneys face when seeking to resolve commercial disputes are financial and time constraints.
Identifying the Disconnect
During one of the conference discussions on this subject, the audience was asked to prioritise a list of processes and tools that may improve commercial dispute resolution procedures. Surprisingly (for a technology-minded attorney), “better use of technology” was behind almost every other choice listed except for “other,” as was also the case in the aggregated data from conferences.
However, in voting on what will have the most significant impact on future policy-making in commercial dispute resolution, conference attendees overwhelmingly placed the highest importance on the demand for increased efficiency of the dispute resolution processes, including through technology.
These results raise an important question: how can innovation be brought to change-resistant industries, knowing that professionals in those industries seem to have a vision for the future that isn’t reflected in their current priorities? This inconsistency is an impediment to driving real change and improving the processes behind dispute resolution.
Shedding Light on the Legal Landscape
In short, the key to speeding up innovation is dispelling the myths that prevent progress.
To explore more about the myths around technology and the law, I spoke to May Tai (pictured), a partner at Herbert Smith Freehills in Hong Kong, specialising in cross-border China-related and regional Asian disputes including international arbitration, litigation, and regulatory investigations. May is one of the leaders in technology innovation, and she had some interesting perspective on how to subvert some of the most common myths among technology-resistant legal professionals in the region:
Myth #1: Using sophisticated technology makes the process more complicated and less efficient than the status quo.
May: “Litigation and arbitration are getting increasingly more complex. If we do not use sophisticated technology, we will be left behind because others will use it and offer better products and services to clients. The option of staying with the status quo does not exist.”
Myth #2: Using technology makes the process costlier because you must hire specialists.
May: “Whether using technology makes the process costlier depends on the type and size of the case. Clearly on a very simple or low value case, it is n