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Please browse our FAQs or reach out to us directly here for personalised help.
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FAQ.
Here, we provide answers to the most common questions to help you navigate our services effectively.
It you have specific inquiries or need personalised assistance, please reach out to our support team tor tailored guidance.
For in-depth information and specialised content, we encourage you to visit our Knowledge base  section, where you can find detailed resources to enhance your experience.
How do I update my IMI Profile?
Once you’re logged in into the IMI website, and go to your profile page.
You will find a link to this in the menu under ‘My IMI’ once logged in, if you are not taken there automatically.
Click the little ‘gear’ icon to the right of your image, and you will be given the option to ‘Edit profile’.
Click this and make your desired amendments.
Why can’t I find my IMI profile on the IMI website?
You might not find your IMI profile if your certification hasn’t been published yet, your details were entered incorrectly, or your membership has expired. It can also be hidden if your privacy settings are set to private or if IMI is still processing updates to their database.
How do I update my Organisation Profile?
Log in as your organisation’s administrator, go to My IMI, open your organisation profile, and select Edit Profile. Update the information you need and save your changes. Some major updates may require IMI review before they appear publicly.
What are the guidelines for contributing articles?
Articles should be original, relevant to the mediation community, and educational rather than promotional. Please ensure the content is clear, well-structured, and properly referenced. You may include a short author bio. Submissions may be edited for clarity and formatting before publication.
How can I pay my listing contribution on the website?
Go to My IMI after logging in. If payment is due, a renewal or payment option will appear. Follow the secure checkout process, and your listing will update once payment is complete. Contact support if you need assistance or an invoice.
