Feedback Request Model Emails
Below are two model emails used by members of the IMI Independent Standards Commission to ask parties for feedback. Feel free to adapt these to your needs.
I am a member of the Independent Standards Commission of the International Mediation Institute. The IMI has an international scheme for the certification of mediators. For me, it is important to support that initiative because it provides important information about mediators to assist users of mediation services in the future.
An essential part of the certification process is that each mediator appoints an independent "Reviewer" who undertakes to prepare and keep updated a digest of feedback from prior users.
This Digest is then available as information to any future user who is selecting a mediator.
I wonder if I could ask you to take a few minutes (no more than 5-10!) to complete a feedback questionnaire for me? The Feedback questionnaire – and more information - can be downloaded at:
I would ask you to return the questionnaire to me as I have undertaken to collect the feedback for my Reviewer in the first instance. I shall send the completed form to the Reviewer who will keep it in confidence.
If you are able to do this, I shall be grateful. This is part of a concerted effort to raise and maintain standards among mediators on a worldwide level for the benefit of future users of mediation services.
John Sturrock QC
Core Solutions Group Limited
19 Rutland Square
Edinburgh EH1 2BB
Tel: +44 (0) 131 221 2520
Dear former mediation participant,
I have a request to ask of you please. As well as running my mediation practice, you may be aware that I am active Australia-wide encouraging mediators to be more explicitly accountable to mediation participants. For example, both as Chair of LEADR and as a member of NADRAC, I have been closely involved with the establishment of the National Mediator Accreditation System in Australia.
I am also a member of the Independent Standards Commission of the International Mediation Institute [IMI] which has an international scheme for the certification of mediators.
IMI has introduced a feedback scheme which gives you the opportunity to have your comments made available anonymously to other potential clients of my mediation practice. I regard this scheme as important because while it maintains your privacy it overcomes the difficulty of prospective participants finding out yours and other participants’ opinions about their experiences of mediation.
In the IMI certification process each mediator appoints an experienced, independent ‘Reviewer’ who prepares and updates a continuous summary of feedback from participants in mediation. This ‘Feedback Digest’ is then available on the IMI website [www.imimediation.org] for anyone who is selecting a mediator.
I would appreciate it if you would take 5 – 10 minutes to complete a Feedback Request Form for me. The Form, including a letter from the IMI Executive Director, Mr Michael Leathes, are below this e-mail and attached for your convenience.
My Reviewer is Christopher Stevenson, who as well as being a highly experienced mediator before becoming a judge, is active in a number of mediation committees.
I would be grateful if you would return your completed Feedback Request Form to Christopher Stevenson at firstname.lastname@example.org. Chris Stevenson will:
• treat your feedback with complete confidence
• summarise your feedback
• remove identifying information
• integrate the summary into other summaries to form the ‘Feedback Digest’
• upload the ‘Feedback Digest’ to my profile on the IMI website
• periodically discuss the summarized ‘Feedback Digest’ with me
Thank you for considering this request.
Director & Principal Mediator
Halsmith Consulting Pty Ltd