A Handbook of Dispute Resolution: ADR in Action, Karl Mackie (Ed) (2007)
http://www.amazon.com/Handbook-of-Dispute-Resolution/dp/B000FBFD2O/ref=sr_1_2?ie=UTF8&tag=imimedorg-20&s=books&qid=1230314740&sr=1-2
Category: The Mediation Process
A Handbook of Dispute Resolution: ADR in Action, Karl Mackie (Ed) (2007)
http://www.amazon.com/Handbook-of-Dispute-Resolution/dp/B000FBFD2O/ref=sr_1_2?ie=UTF8&tag=imimedorg-20&s=books&qid=1230314740&sr=1-2
Category: The Mediation Process