Resolving Personal & Organizational Conflict: Stories of Transformation and Forgiveness
http://www.amazon.com/Resolving-Personal-Organizational-Conflict-Transformation/dp/0787950602/ref=pd_bbs_sr_5?ie=UTF8&tag=imimedorg-20&s=books&qid=1230364666&sr=8-5
Kenneth Cloke (2000)
Category: Workplace Mediation