Mediation Locations
United States - MD, United States - KY, United States - DC, United States - VA, United States - CO, United States - DE, Germany, Italy, Slovenia, Portugal
Mediation languages
Current position and background
Louise Phipps Senft, Esq.
Baltimore Mediation Founder, CEO, Lead Trainer and Mediator.

Honored as a top CEO by SmartCEO Magazine for her leadership of Baltimore Mediation, the first transformative mediation company in the US, which she founded 20 years ago, Louise Phipps Senft is a recognized pioneer in the field, and a renowned mediation advocate, trainer, entrepreneur and public figure across the US and Europe. Voted “Baltimore’s Best Mediator” by Baltimore Magazine, three times named one of Maryland’s Top 100 Women, by The Daily Record, and voted into the Circle of Excellence for her lifetime achievements, Louise Phipps Senft teaches and assists people and organizations worldwide, with approaching conflict and negotiations from a relational approach. For this, and also for her devotion in working to end prejudice against women and racism, Louise Phipps Senft was named “Most Spirited Woman”, by the American Red Cross in 2011.

She is one of the founding members of Mediators Beyond Borders, an international non-profit, and the founding Director of Training for this organization, committed to bringing the transformative mediation approach all over the world, from the US and Latin America, to Africa, Asia and Europe. Since 2009 she is also one of the Board Members of Convergence, an international policy resolution think-tank, based in Washington, DC, focusing on improving US-Pakistan relations, and advocating for healthcare and education reforms in the US. Louise Phipps Senft is the former President of the Maryland Council on Dispute Resolution, a certifying body of the International Mediation Institute, Board Member of the Maryland Court of Appeals Alternative Dispute Resolution Commission, and advisor to the Chief Judge and the Mediation and Conflict Resolution Office (MACRO). She has been an adjunct Professor of Law teaching Mediation, Negotiation and ADR at the University of Maryland School of Law for the past 17 years, and she is a former faculty member at Harvard Law School’s Program on Negotiation, Insight Initiative. As a former UN selected speaker, she coined phrases such as “communication brokers” and “transformative breakthrough moments” for the work of mediators internationally.

Louise Phipps Senft is an internationally certified Enneagram teacher in the Narrative Tradition, and she has pioneered methods of self-observation and reduction of personal reactivity for the “Master Reflective Practitioner” program. She is the author of numerous articles, a columnist for a local newspaper based in Baltimore, Maryland, and one of the contributing authors of Transformative Mediation: a Sourcebook (2010).

Currently, she is the only Accredited Continuing Education Trainer, approved by the Association of Conflict Resolution to deliver training programs on any mediation topic.

With over 25 years of professional experience, Ms. Senft and her team provide mediation, group dialogue and relational negotiation training for agencies and corporations, court systems and bar associations, thousands of families and family foundations and businesses, and mediators around the world. Among her contributions, some of the most recent projects involve training collaboration programs with legal and mediation groups and associations in Hamburg, Germany, Lisbon, Portugal, and Milan and Rome, Italy.
Main mediation practice areas
Divorce Mediation
Family Disputes Mediation
Business Mediation
Partnership Conflict Mediation
Commercial Mediation
Real-Estate Mediation
Elder Care Mediation
Employment Disputes Mediation
Human Resources Mediation
Government Mediation
Community and Group Mediation
Executive Boards Mediation
Mediation experience
I have over 21 years of mediation experience and have mediated over 4,000 conflicts in the last two decades. My firm offers family, divorce, commercial, workplace, and organizational mediation.

Highlights from my experience: I was selected as part of the first nationally certified mediation training team for the United States Postal Service REDRESS Program for EEO/discrimination complaints and other workplace disputes. I trained over 2500 neutrals from 32 states, as well as over 18,000 labor and management representatives.

In the international arena, I am one of the founding members of Mediators Beyond Borders, a non-profit offering conflict resolution aid and training for initiatives like the Child Soldier Project in Ghana and the Greek Immigration Dialogue in Athens.
Description of mediation style
Code of professional conduct
Professional Standards of ACR/AAA/ABA; USPS Transformative Mediation Standards of Conduct; Maryland MPME Standards.
Complaint process
MPME Ombuds Program
Professional indemnity insurance
Complete Equity Markets $500,000/$1,000,000.
Feedback Digest
Reviewer: Ms. Kandell Ellen ( )
Latest Update: 2015-07-12 21:19:43

This feedback digest is based on 10 mediation participation forms from 10 mediations, and was initially submitted in July, 2015.

Louise was uniformly rated as highly skilled and all evaluators would recommend her to others. Seventy percent resolved their issue in mediation. Of the 30% who didn’t these cases were in the divorce context with ongoing issues and all of those parties commented that they derived a huge benefit from mediation and that the process was worthwhile.

Uniformly, all participants referred to Louise’s patience, her neutrality and her vast skill in assisting parties to clarify and explore issues as well as assisting with navigating the decision making process. Her use of insightful questions was a common theme that many participants appreciated. One participant, nervous about participation in the mediation process, referred to Louise as a godsend. Another participant, commenting on Louise’s patience said she encouraged the parties to “take time and do it right”. Several commented that Louise’s superior listening skills contributed to the successful outcomes.

Louise created a safe environment for participants to identify issues and discuss them openly. In a business dispute, her ability to bring the group to consensus was fostered by the preparation in advance of the facilitated discussion, a key to the successful outcome Louise helped them achieve.

Some comments in the divorce context expressed dissatisfaction with cost but another commented that it was cheaper than what his friends experienced. Another participant, in a business dissolution dispute stated that the fees were appropriate for the skill set the mediator brought, implying that it was well worth the expense.

Most participants were referred to Louise, by colleagues, other attorneys or friends, a further testament to her fine reputation and excellent skills.

Finally, there were no reportable negative comments in the feedback forms.

Professional affiliations
Maryland Council for Dispute Resolution (MCDR)
Association for Conflict Resolution (ACR)
Family Section’s Academy of Family Mediator of ACR
Maryland Program for Mediator Excellence
Greater Baltimore Area’s YWCA
University of Maryland School of Law
Mediators Beyond Borders
Maryland State Bar Association
Convergence: Center for Public Policy Resolution
Baltimore City Circuit Court
USPS Redress Program
International Association of Enneagram Teachers in the Narrative Tradition
Trifold School for Enneagram Studies
Maryland Leadership
Roland Park Civic League
Roland Park Women's Club
Center Club
Tuesday Girls
Cathedral of Mary Our Queen
Archdiocese of Baltimore’s Catholic Community Foundation
Order of Malta
Mediation publications
Editions beginning in 1998 include the collaborative training content work of the ISCT think tank on transformative practices.

§ Senft, Louise Phipps (1993), Conflict Resolution Skills for the Safe Haven Network Children at Risk Training Manual
§ Senft, Louise Phipps (1994), Conflict Resolution Skills and Approaches for Families and Children Training Manual
§ Senft, Louise Phipps and Larry Hoover (1994, 1995, 1996), Basic Conflict Resolution and Mediation Skills Training Manual
§ Senft, Louise Phipps (1994, 2000, 2005), Conflict Resolution Skills for Peer Mediators, Teachers and Peer Mediation Programs Training Manual
§ Senft, Louise Phipps and Nancy Good Sider (1995, 1998, 2004, 2008), Conflict Transformation and Mediation Skills Manual for Domestic Disputes with a focus on Working with Family Systems, Child Custody, Parenting Plans, Domestic Violence and Child Support Training Manual
§ Senft, Louise Phipps (1996, 1998, 2002, 2008), Conflict Transformation and Mediation Skills with a focus on Self-Awareness Training Manual
§ Senft, Louise Phipps (1996, 2002, 2005), Conflict Transformation and Mediation Skills for Working with Multiple Parties Training Manual
§ Senft, Louise Phipps and Nancy Good Sider (1997, 1999, 2005, 2008), Conflict Transformation and Mediation Skills with a Focus on Third Party Intervention and Systems Training Manual
§ Senft, Louise Phipps and Nancy Good Sider (1996) Conflict Resolution and Intervention Skills for Organizational Conflict Training Manual
§ Senft, Louise Phipps and Larry Hoover (1997, 1999, 2005, 2008), Conflict Transformation and Mediation Skills with a focus on Legal Standards and Ethics Training Manual
§ Senft, Louise Phipps (1997, 2008), Conflict Transformation and Mediation Skills for Divorcing Couples with a focus on Quality Decision-making for Marital Property Issues Training Manual
§ Senft, Louise Phipps (1997, 2008), Conflict Transformation and Mediation Skills for Divorcing Couples with a focus on Quality Decision-making for Marital Property Issues Training Manual
§ Senft, Louise Phipps (1997, 2005, 2008), Conflict Transformation and Knowing Thyself: the Enneagram as Catalyst Training Manual
§ Senft, Louise Phipps (1998, 2004, 2008), Conflict Transformation and Mediation Skills for the Workplace Training Manual
§ Senft, Louise Phipps (2004, 2008), Conflict Transformation Skills and Approaches for Families Training Manual
§ Senft, Louise Phipps (2009), Conflict Transformation and Self-Awareness: the Enneagram as Catalyst
§ Senft, Louise Phipps (2010), Family, Clan and Tribal Conflicts: A Relational Approach and Skills for the Hopi Indian Nation.
Ms. Senft is also the author of numerous journal, magazine, newspaper and law review articles including:

§ “When to Mediate Business Disputes”, Maryland Business Law Watch, 25, (Feb. 1998)
§ “Ten Times to Try Mediating Personal and Family Disputes,” Maryland Family Law Monthly, 5 (Apr.1998)
§ “Should a Mediator Draft Settlement Agreements?”, Academy of Family Mediators, 9, Mediation News, Vol. 19, No.3, (2000)
“Preliminary Motion for Mediation: New Tool for Litigators,” Maryland State Bar Ass’n, ADReport, Vol. 1, No. 2, (2002)
§ “Portrait of a Good Mediator”, Maryland Bar Journal, 8, Vol. 36, No. 4 ( 2003)
ADR in the Courts: Progress, Problems and Possibilities, 101 PENN ST. L. REV.l22 (2003), with Cynthia Savage
§ “The Interrelationship of Ethics, Emotional Intelligence and Self-Awareness”, ACResolution (Spring 2004)
§ “Conflict Transformation for Separating Couples”, ACResolution (Summer 2005)
§ “Katrina: Turning Problems into Opportunities,” ACResolution (Fall 2005)
“Quality Deliberation and Quality Decision Making: Mediation from a Transformative Approach”, ACResolution (Winter 2007)
§ “Mediating End of Life Decisions: Meeting Basic Nutrition Needs and the Advanced Health Care Directive”, with B. Senft ,MCDR Resolutions Summer 2008)
§ “Mediation Changes People”, Community Mediation of St. Mary’s County News (Fall 2008)
“Vocational Truthfulness: Having the Courage to Love and Need Our Work”, with M.J. Aloi, ACResolution (Spring 2009)
§ Mediating End of Life Decisions with Quality Interaction”, with B. Senft, ACResolution (Summer 2009)
§ “Mediation Changes People”, Translated into French (April 2010)
§ “Mediation Basics for Biotech: How to Transform Your Negotiation”, John’s Hopkins University’s MEDICAL INNOVATIONS & BUS. J (Oct. 2010)
§ “Legal System Must Change to Help Families”, Unified Family Court Connection, Center for Families, Children and the Courts, Baltimore, Maryland (2010)
“Lawyers in Mediation: Conflict or Opportunity?”, Roman Bar Association, Concilia, Rome, Italy (2010).


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