Experience Qualification Path
Category 2: ACB
Mediation Locations
Netherlands, Belgium, Germany, Greece, Cyprus, France, Luxembourg, Switzerland, Turkey
Mediation languages
Current position and background
President of ACB Foundation, Corporate ADR & Mediation, a conflict management research center that was founded in 1998 by large corporations, law firms and the Dutch Employers Association VNO-NCW; as well as a partner in Dispute Resolution and Deal Making training & resource center TOOLKIT Company and Legal Mediation office Schonewille & Schonewille. Responsible for course design and teaching business mediation and mediation advocacy at Utrecht University.

Before becoming a full time ADR professional, Manon worked in international marketing and business strategy in several countries for multi-national organizations including Nestlé and Schering.

She completed the Negotiation and Advanced Negotiation courses as part of the Program of Instruction for Lawyers at Harvard Law School (USA). At the National Conflict Resolution Center (NCRC) in San Diego (USA), she gained practical mediation experience in the USA and successfully completed the credentialing program. Besides this she is Schonewille & Schonewille certified Legal Mediator, ACB certified business mediator, Toolkit Accredited Trainer as well as an mediation advocate, trained by Toolkit Company.

Besides training professionals all over the world in the advanced use of mediation and negotiation techniques and mediation advocacy, Manon consults corporations, law firms and (non) governmental organizations in conflict management and setting up mediation programs. For example as Key ADR Expert in the European Commission sponsored project ‘Technical Assistance for Better Access to Justice’ in Turkey and in the Europe-wide civil justice project ‘Lawyers in ADR’, as well as in the World Bank Administration of Justice Program in Barbados. Most recently she delivered and supported the first official mediator training and training of trainers training in Greece with the Mediation Center of the Piraeus Bar Association and Chamber of Commerce.

Manon is a frequently asked speaker and the author of several publications among others the handbook on mediation and negotiation techniques TOOLKIT GENERATING OUTCOMES and Toolkit Mediation Advocacy .
Main mediation practice areas
Manon Schonewille is a commercial mediator and negotiation expert with Schonewille & Schonewille Legal Mediation in The Netherlands, where she specialises in B2B, cross-border mediation, negotiation, deal facilitation and mediation advocacy.
Mediation experience
Practicing since 1996. Specialized in commercial, B2B and cross border mediations. She conducted mediations and negotiations in Dutch, English and German, for multinational companies and for commercial parties and counsels from a variety of countries.
Description of mediation style
Mixed-style legal business mediator. Manon Schonewille uses an outcome-focused and eclectic or varied style of mediation that is adapted to the parties needs particularly in cultural disputes. Manon generally ‘mediates the process’ between parties and legal counsel first to support them in designing the appropriate process before the mediation starts.
During the mediation she clearly manages the process aspects and uses a varied approach regarding the substantive issues depending on the topic, dispute and needs of the parties involved. She has superior communication skills and quickly establishes a trust-based working relationship with the participants. She uses her creative mediation style to guide parties to find new solutions and reach a sustainable outcome. She is a well prepared mediator and negotiator, that quickly builds rapport and with attention for details without losing sight of the big picture.
As a legal mediator usually a facilitative style regarding the substantive aspects is used at the outset. When necessary further on in the mediation process or when desired by the parties a more evaluative approach may be applied. Emphasis is put on discovering mutualities, developing creative solutions and finding ways to expand the pie. Besides this, the implementation stage and 'workability' of the mediation outcome is in the center of attention.

A well prepared mediator, with attention for details without losing sight of the big picture.

A demonstration of Manon Schonewille in action as mediator in an international case can be watched through this link: http://www.toolkitcompany.nl/resource-center/page/47/role-plays-and-videos/special-chemistry-video
Code of professional conduct
ACB Mediation Rules and ACB Code of Conduct
IMI Code of COnduct
Complaint process
ACB Complaint Scheme.
STM (Stichting Tuchtrechtspraak Mediators) Disciplinary Court as a next step of which ACB was one of the initiators.
Professional indemnity insurance
Insurer: HDI-Gerlings
Feedback Digest
Reviewer: Ms Cecchi Dimeglio Paola ( pcecchidimeglio@law.harvard.edu )
Latest Update: 2014-01-31 08:53:43

This Feedback Digest for Manon Schonewille is based on 25 feedbacks in 12 cases within the time frame from November 2009 – June 2013, of which 3 were complex commercial cross border matters and 6 were multi-party cases.

Manon Schonewille has consistently been rated at a very high performance level regarding the effectiveness of her skills for the mediations that she conducted. In addition to that, parties and legal counsels reported a high degree of satisfaction with the outcome and process and the majority would use (and some reported to have used) her services again and would recommend her to others.

Several parties emphasized her great relationship building and communication skills by which she is able to instantly establish a trust-based working relationship. Also mentioned in this respect is her ability to help parties to prioritize their interests and issues and to help them explore and find common ground. Manon is described as being firm, yet facilitative on the substance, directive on the process while maintaining a good working relationship with the parties.

Feedback indicates that a characteristic for the mediation style of Manon Schonewille is her creativity leading to supporting parties in finding new solutions or new routes for resolution. Manon’s breadth of experience in mediation gives her an extraordinary ability to identify and solve her clients' problems. She counsels her clients to solve their problems but also before others develop to help them comply with their expectations and with the law. Furthermore, parties and counsels positively comment that she puts much emphasis on sustainability and the implementation aspects of the solution, including dealing with constituency.

No negative comments have arisen in the past years.

Dr. Paola Cecchi Dimeglio
Professor & Researcher

Professional affiliations
ACB Certfied Legal Business Mediator
Partner in Schonewille & Schonewille Legal Mediation
Past Co-Chair of the International Committee of the Dispute Resolution Section of the ABA (American Bar Association) with Jeremy Lack
Member of IMI's Independent Standards Committee (ISC)
Chair of IMI's Mediation Advocacy CertificationTask Force
Utrecht University (Business mediation, mediation advocacy and conflict management)
Pepperdine University, Straus Institute for Dispute Resolution (Mediating the Litigated Case, mediator bootcamp)
Fee rate
Depending on the complexity of the case like the amount of parties involved and financial value, hourly fees range from € 210 - € 380 (ex VAT). Daily rats available on request.
Contact details for references/recommendations
ACB: Annet Draaijer - annet.draaijer@gmail.com
Schonewille & Schonewille Legal Mediation: Dr. Fred Schonewille – fred@schonewille-schonewille.com
IMI reviewer Harvard fellow: Dr. Paola Cecchi Dimeglio - see IMI review - pcecchidimeglio@law.harvard.edu
Client references and attestations on request
Mediation education and training
Harvard Negotiation and Advanced Negotiation (PIL, Program of Instruction for Lawyers)
SDMC (now National Conflict Resolution Center) credentialed mediator
ACB Credentialed and ACB Accredited Mediator, ACB Legal Business Mediator
TOOLKIT certified mediator and trainer
IFC Austria
Mediation teaching and mentoring
Pepperdine University Straus Institute of Dispute Resolution
Utrecht University
ACB Foundation
Toolkit Company
Schonewille & Schonewille
European Commission sponsored projects
Worldbank and inter-American bank sponsored projects
Mediation publications
The variegated landscape of mediation. Mediation practices and regulation in Europe and the World
Toolkit Generating Outcomes, mediation, negotiation (http://www.amazon.com/Toolkit-Generating-Outcomes-Mediation-Negotiation/dp/9012381355)
Pocket Toolkits (downloadable from www.toolkitcompany.com under resources)
Toolkit Mediation Advocacy
Toolkit Mediation voor de Manager, Mediator en onderhandelaar
Several articles and contributions to handbooks and teaching manuals
TOOLKIT Educational Board Game


© The IMI logo is an internationally registered trademark of the International Mediation Institute Stichting.

Web design by Tribal Systems