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Ana Maria Maia Goncalves
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Lawyer, Teacher, Mediator and organizational developer, founder of Convirgente, President of Instituto de Certificação e Formação de Mediadores Lusófonos, Portugal.

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Isabel De Botton
Feedback digest by Isabel De Botton, 13 Jul 2018 This Feedback Digest is based no 28 Feedbacks in 22 Mediations, initially submitted in 2009. The feedback reports came from companies and parties who saw Ms Goncalves mediating. 40% of the feedbacks forms came from Europe, 20% came from US and 60% come from Asia. (Ms Goncalves moved to Kuala Lumpur in February 2014). Ms Goncalves is rated at a high performance level by participants for whom she has acted as a mediator. The feedback received on her performance was extremely positive and continues to demonstrate consistent best practice. All who responded would recommend Mrs Gonçalves as a mediator, and would be confident to engage her again, themselves. She is described as an optimistic, motivated and patient person who helped parties move the process forward even on difficult moments. Her creativity, flexibility and perspective-taking continue to be part of her set of major skills noted by the parties. Ms Goncalves ability to prepare participants to maximize the likelihood of an agreement being reached was noted in the feedback. Also noted, more than once, was her sensitivity to parties’ culture and her neutrality and impartiality especially in cross-border disputes. Her high capacity of perspective-taking and realism combined with warmth, allowing her to deal with people in a respectful and productive manner was also noted. Participants felt that her creativity, flexibility and open-mindedness had a positive influence on the parties, and that she had a special capacity to stimulate the respective participation of parties and counsels. They appreciated her neutrality and impartiality, especially in multicultural and cross-border disputes, and considered that she had a rich repertoire of mediation techniques. A high proportion of Ms Goncalves’s mediations resulted in a resolution. Again, she was especially congratulated for her flexibility and open-mindedness, positively influencing the parties. All parties recommended Mrs Gonçalves for future mediations. No reportable negative comments have arisen.
This feedback digest was last updated 10 March 2016.
by Isabel De Botton, 1 Apr 2023

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