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Feedback digest Mrs helena de backer firstname.lastname@example.org Last Update: Thursday 26th August 2010 This Feedback Digest has been updated to include 11 Feedbacks related to 7 recent cases since March 2010. Birgit Sambeth Glasner has consistently been rated at Performance Level 5 by the Parties for whom she has acted as a mediator as well as their attorneys. All of the parties would recommend her as a mediator, a fact borne out by the number of them willing to use her again and some to provide a reference to parties considering the engagement of Birgit as a mediator in the future. Costs were widely reported as reasonable and within international standards. Thus, a very high degree of satisfaction was reported. Birgit has a quick grasp of all the underlying issues and she explores the values with patience. Her skills in setting up and providing an adequate environment for a constructive dialogue was particularly reflected, as well as her patience and flexibility, together with her ability to calm down individual sensitivities and to prevent the escalation of disputes. She is described as having a sound common sense and being confident, pragmatic as well as solution oriented. She tries to keep negotiators focused on key issues and future interests. Birgit calmly deals with stalemates and she is deemed to be particularly helpful in clarifying and structuring the dispute resolution processes, managing the parties expectations and assisting them to “take a step back”. Humanistic and empathetic, she uses all her personal skills, notably the listening skills, to a genuinely caring attitude, and for being an excellent listener and very skilled communicator. Having lived all her life in a multi-cultural, - professional and - linguistic environment, she handles well cultural differences, whether geographic Very human and empathetic, she has a special way to build trust with the parties. She was reported as being committed, having a genuinely caring attitude but, at the same time, also being able to stay firm if needed. Birgit has a brilliant mind, able to catch immediately what is really at stake and has a special way to calmly but firmly help parties to find their way out of the conflict. All the mediations she has conducted were reported as being settled in a very short time. The feedback forms cover a wide range of mediations such as: mid-sized family disputes, labor law, construction works, and international distribution and M&A cases. No reportable negative comments have arisen in the past years. Potential referees can certainly be transmitted upon request.