Current Position & Background
IMI Certified Civil and Commercial Mediator with over thirty years of professional experience in complex decision-making and structured conflict environments.
In addition to her mediation practice, she serves as a Labour Consultant and HR Director (outsourced and interim), advising organizations on conflict governance, strategic negotiations, and high-complexity employment relationships.
Her background combines legal education, advanced training in negotiation and ADR, and ongoing academic specialization in Cognitive-Behavioral Psychology, with a focus on decision-making processes, cognitive biases, emotional regulation, and communication dynamics in agreement construction.
Practice Areas
Her main areas of practice include commercial and contractual disputes, corporate and shareholder conflicts, employment and workplace matters, professional and partnership disputes, and governance-related conflicts. She also handles complex multi-party negotiations and pre-litigation matters where structured decision-making and conflict prevention are critical.
Mediation Style
Her mediation style is structured, rigorous, and pragmatically oriented toward decision-making clarity. She works at the intersection of legal analysis, organizational dynamics, and psychological processes, facilitating negotiations in a manner that integrates cognitive, emotional, and strategic dimensions of conflict.
She adopts a facilitative approach grounded in process architecture and communication governance, supporting parties in regaining analytical distance, identifying underlying interests, and addressing cognitive biases that may obstruct constructive dialogue. When appropriate, she integrates elements of evaluative and transformative practice, always maintaining procedural balance and party autonomy.
Particular attention is given to emotional regulation, narrative reframing, and the management of high-complexity relational dynamics. Her work aims not only at agreement construction, but at restoring decision-making capacity and strengthening the sustainability of negotiated outcomes.
Mediation Experience
Founding member of the Neg2Med Research Center at the University of Verona. Lecturer and trainer in mediation, negotiation, and ADR law, with ongoing engagement in research and applied projects on conflict culture, negotiation architecture, and litigation prevention.
If IMI requires a more structured format (sometimes preferred), you could present it as:
• Civil and commercial mediation in contractual, corporate, employment, and professional disputes
• Facilitation of complex, multi-party, and high-emotion mediations
• Strategic negotiation advisory in organizational and governance contexts
• HR Director (outsourced/interim) in high-complexity employment environments
• Academic and research engagement in mediation and negotiation
• Design and delivery of ADR and negotiation training program
Mediation Education
• Accredited Civil and Commercial Mediation Training, in compliance with Italian Ministry of Justice requirements
• Advanced mediation and negotiation training programs delivered by ADR Center
• IMI Certification process (assessment-based)
• Specialized training in facilitative, transformative, and structured mediation models
• Advanced executive programs in negotiation strategy, decision-making, and conflict management
• Ongoing continuing professional development (CPD) in mediation, negotiation, and cognitive-behavioral decision processes
• Academic coursework in Cognitive-Behavioral Psychology (decision-making, cognitive biases, emotional regulation, communication dynamics)
Teaching & Mentoring
• Lecturer in ADR Law, University of Verona
• Trainer in mediation and negotiation, University of Verona
• Design and delivery of advanced training programs in mediation, negotiation, and conflict management
• Founder and contributor to research and applied training initiatives within the Neg2Med Research Center
• Mentor and supervisor in mediation practice and negotiation skill development
Conference Presentations
Regular speaker at academic and professional conferences on mediation, negotiation, and conflict management. Contributions focus on decision-making processes, cognitive biases in negotiation, governance of complex disputes, and the integration of legal and psychological perspectives in ADR practice.
Mediation Publications
• Marchetto, C. (2025). Manual of Negotiation and Mediation. Giuffrè Editore. (Co-author)
• Marchetto, C. Articles in La Mediazione – Journal on Mediation and ADR (ISSN 2282-3459).
• Contributions and study materials on mediation, negotiation strategy, and dispute resolution practice.
Affiliations
• International Mediation Institute (IMI) – Certified Mediator
• ADR Center – Accredited Civil and Commercial Mediator
• Order of Labour Consultants (Italy) – Registered Member since 1991
• Neg2Med Research Center, University of Verona – Founding Member
Contact & References
Founder & CEO, ADR Center
leonardo.durso@adrcenter.com
Professional relationship: Institutional and professional collaboration in mediation and ADR.
Prof. Alberto Tedoldi
Professor of Civil Procedure, University of Verona
alberto.tedoldi@univr.it
Professional relationship: Academic collaboration and teaching in ADR law.
Corrado Mora
International Mediator and ADR Consultant
Fellow of the Chartered Institute of Arbitrators (FCIArb)
Contract Professor, University of Trento – School of Law
Email: corrado@moramediation.com
Website: www.moramediation.com
Professional relationship: Professional collaboration in international mediation, ADR training, and dispute resolution initiatives.
Code of Conduct
Complaint Process
In addition, as a registered Labour Consultant, I am subject to the disciplinary procedures of the Order of Labour Consultants, which may be activated in accordance with the applicable professional regulations.
Professional Indemnity Insurance
IMI Credentials
View all active IMI credentials for Caterina Marchetto.
Public credential
Certified Mediator
Verification page with current IMI credential status and badge details.
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