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Feedback digest REVIEWER: Shawn C. Conway, IMI Certified Mediator This Feedback Digest has been prepared in accordance with the IMI Guidelines, based on feedback from 11 participants in 6 mediations (over the past 5 years) The feedback reflected in this Digest includes mediations conducted under the the mediation schemes of a number of the above-mentioned organizations. Among other things, the disputes related to commercial contracts, investment, construction projects, and leases. Mr. de Berti’s mediation skills are rated uniformly high, averaging above 4.5 on a scale of 1 (low) to 5 (high). All the respondents indicate a very high likelihood to use Mr de Berti again if the need arises. They also without exception would recommend him as a mediator to others. Those responding on the question whether his skills made a decisive difference in the outcome mention his ability to help parties communicate with and understand each other better. His ability to quickly identify the hub of a matter is also complimented. Most of the disputes to which the feedback relate were successfully resolved within the mediation. Of the two cases which did not settle in the mediation, one respondent noted that the mediation did help the parties to end up reaching a settlement several months later. The other was also resolved, but in a subsequent adjudication procedure in which Mr. de Berti served as adjudicator at the parties’request. Perhaps due to all but one of the respondents providing feedback being lawyers for the parties to the mediation, many had prior experience with mediation. In all of the cases, a high degree of satisfaction with the process was expressed. No reportable negative comments have arisen. Rotterdam, July 27th, 2009 Shawn C. Conway