ACB logo 2013 fin.jpg

 

 

                        ACB Foundation

Conflict Management Research Center

IMI QUALIFYING ASSESSMENT PROGRAM

(To view the ACB Foundation Inter-Cultural Qualifying Assessment Program, click here)

(To view the ACB Foundation Mediation Advocacy Qualifying Assessment Program, click here)

 

Introduction & Background

Corporate representative

ACB Foundation is a conflict resolution & prevention research center. The foundation is specialized in quality control, selection of qualified neutrals or negotiation professionals for commercial cases, as well as representing the interests of the private sector in the area of dispute resolution and negotiation. ACB Foundation was formed in 1998 by (legal) professional associations and businesses – including the Dutch Employers Association VNO-NCW - that saw a need for a high-quality infrastructure in the field of conflict management & commercial mediation representing their interests. The aim of the foundation is to promote the use and quality of commercial and legal negotiation, deal facilitation and mediation in commercial conflicts and especially to support development of professional users of mediation services, including mediation advocates.

ACB 3-step assessment program philosophy

ACB identified a set of criteria that are important for mediation training programs to guarantee that prospective mediators are trained in a way as to ensure a solid base to become commercial or legal mediators (Annex A). The quality of mediators and the interests of the private sector are not served through prescribing a specific mediation style or approach. Self-evaluation, continuous professional development with peer feedback as well as a clear understanding of the mediator of their own style and approach are crucial. It is important that the user ‘gets what s/he sees’ in the description and Feedback Digest of a mediator which enable him to make an informed choice for a mediator fitting their needs in a specific case. This philosophy forms the base of the ACB assessment program and the ACB assessment tool used during the performance based assessment (Annex B) that has been developed by Toolkit Company (www.toolkitcompany.com). Therefore the feedback digest, user feedback, a logbook and self assessment of the mediator are taken into account during the 3-step assessment program and the mediator receives individual feedback from an assessor in several instances both on their performance during the assessment and while reviewing how the mediator dealt with mediations in practice. 

 The ACB three-step assessment program

ACB Foundation uses a three-step system to assess performance and knowledge and monitor actual mediation experience for mediators who would like to become IMI certified:

Step 1: Performance Based Assessment

Performance Based Assessment to become ‘ACB accredited Legal Mediator’ or ‘ACB accredited Mediator’

A 45-minute video or life action assessment by one or two (for Legal Mediators) ACB trained assessor(s), based on a role-play; as well as a 15-20 minute interview with the assessor(s). Candidates need to prepare and hand to the assessor(s) a strength-weakness analysis as well as a paper describing their mediation style. This forms part of the assessment and will be used in the feedback and interview with the assessor(s) in this step as well as in step 3. Candidates will be assessed based on the ACB / Toolkit Company assessment tool (Annex B).


The idea behind this assessment is to give young (meaning ‘new to the field’) mediators a chance to ascertain potential clients and mediation providers that they meet quality standards, which will help them to acquire cases (either on their own or as co-mediator) that are necessary to gain sufficient experience to become an IMI Certified Mediator. As well as offering a first step in an ongoing professional development system that will guide and monitor mediators when gaining experience while embarking on a Continuous Professional Development path including self reflection and peer intervision that should stimulate the mediator to continue the habit of self reflection and seeking peer reviews.

The Mediator skills that are tested during the performance based assessment as well as the interview fall into the following categories:

  1. Professional attitude, self-reflection and professional development
  2. Managing the process, including generating options, decision-making, closure, implementation  and follow-up of mediations
  3. Advanced mediation process management skills

See annex C: Practice Assessment Criteria Tool

In order to be admitted to the performance based assessment in step 1 the applicant must have completed mediation-training(s) that meet the ACB criteria for training programs. (Annex A).

Step 2: Monitoring actual cases, self-assessment  and gaining sufficient experience

Systematical self-assessment keeping track of actual cases and monitoring performance while gaining sufficient practical experience

At latest after passing the performance based assessment and interview in step 1, the candidate should gain experience in at least 20 cases or 200 hours of mediation. For each mediation a feedback form should be submitted to the parties and the mediator should keep track of a logbook of their mediations as well as update their self assessment/strengths-weaknesses analysis.

Before being admitted to step 3 of the assessment program the candidate needs to submit to ACB a logbook and a self-assessment prepared by them as well as the Feedback Digest and feedback forms submitted by the parties. ACB will submit these documents to the assessor.

  • The logbook must contain at least 20 full-scale mediations or 200 mediated hours in the 3 years prior to step 3 of the assessment.
  • The Feedback Digest should be based on feedback forms from those mediations and be prepared by an independent Reviewer according to the IMI guidelines. Candidates can choose their own Reviewer or apply for an ACB Reviewer (More information on Reviewers on IMI’s website: imimediation.org & www.acbfoundation.nl).
  • The feedback forms on which the Feedback Digest is based should also be submitted to ACB.
  • The self-assessment should be updated by the mediator and also be based on those mediations  (at least 20 mediations or 200 mediated hours in past 3 years prior step 3 of the assessment).

In order to be admitted to steps 2 and 3 of the assessment the candidate needs to successfully pass the performance based assessment as well as the interview with the assessor(s) in step 1. The interview consists of a part dealing with theory and background knowledge to establish sufficient understanding of mediation-, conflict- and negotiation theory as well as a part where the assessor(s) will examine how the candidate applied these learning’s in practice.

Step 3: Peer review, oral assessment and testing of performance in practice

After gaining sufficient practical experience and monitoring those cases in a structured way including self-assessment, the mediator is being reviewed and assessed on their performance in practice by an external assessor before becoming an IMI Certified Mediator 

After submitting all documents prepared during step 2, the mediator will be eligible for the final practice assessment. It is important that the self-assessment should be a summary of the experience and learning points of actual mediations that were carried out and described in the logbook, including an analysis of what went well, what the mediator could have done differently and why, and a list of the mediators strong skills and areas of development. The self assessment should be accompanied by a description of the mediators style/approach to the mediation process.  

In step 3 of the assessment procedure the assessor will hold a 20-minute interview with the mediator to discuss their actual mediation cases and experiences and provide feedback on their performance. The candidate needs to successfully absolve the interview with the assessor and establish that they have sufficient understanding of mediation-, conflict- and negotiation theory as well being fully able to apply all learning’s in practice and to carry out mediations in a professional manner.  During step 3 of the assessment also the mediators proficiency in advanced mediation process management skills like dealing with attorneys representing their clients, multi-party cases or cross border cases will be tested.

The Mediator skills that are tested during the interview in step 3 fall into the following categories:

  1. Professional attitude, self-reflection and professional development
  2. Managing the process, including generating options, decision-making, closure, implementation and follow-up of mediations
  3. Advanced mediation process management skills 

See Annex C: Practice Assessment Criteria Tool

 

ACB Foundation Qualifying Assessment Program (QAP)

 

1. Mediator Experience

The Qualifying Assessment Program (QAP) must include a methodology for ensuring that Applicants have demonstrated to the satisfaction of the Program's Assessors a substantial level of experience as a mediator. The QAP must include clearly identified criteria on this requirement.

To be qualified for IMI certification a mediator must provide a logbook, Feedback Digest and a self-assessment.

The logbook must contain at least 20 full-scale mediations or at least 200 mediated hours in the 3 years prior to the assessment. The logbook should state the months and year, amount and duration of mediation sessions, duration of the mediation (the start is calculated from the date of first contact with the parties, the end is the date of concluding the mediation or signing the settlement agreement), subject matter, type of parties, whether counsel were present, the number of participants and whether or not settlement (in part) was reached.

The Feedback Digest should be based on feedbacks from those meditations and be prepared by an independent Reviewer according to the IMI guidelines.  The self-assessment should also be based on those mediations.

The self-assessment and the Feedback Digest should match with what the assessors see the mediator doing during the (video) performance based assessment in step 1 and the interview during the final oral assessment in step 3. This is integrated in the criteria and the assessment tool.

2. Mediation Knowledge

The QAP must include a methodology for determining that Applicants have demonstrated a strong understanding of general mediation theory and practice which may be based on written tests, essays, reports, theses interviews and/or other testing platforms.

The applicant must have successfully followed a mediation-training course that meets the ACB criteria for training organizations (Annex A). The criteria can be met through combining several mediation courses or in one course.

The applicant should submit a written self-assessment before the performance-based assessment and submit an updated version prior to the final oral assessment in step 3. The self-assessments should be prepared by the mediator him or herself and the updated assessment that is submitted before the oral assessment should be based on at least 20 mediations or at least 200 mediated hours in past 3 years prior to the oral assessment. This self-assessment should be a summary of the experience and learning points of those mediations, including what went well, what the mediator could have done differently and why, as well as a list of the mediators strong skills and areas of development, and a description of the mediators style/approach to the mediation process.  

As part of the assessment procedure the assessor(s) will hold a 20 minute interview with the mediator and provide feedback on their performance in step 1 and will and will hold another 20 minute interview in step 3. The candidate needs to successfully pass both interviews with the assessor(s): both the parts dealing with theory and background knowledge to establish sufficient understanding of mediation-, conflict- and negotiation theory as well as the part where the assessor(s) will examine how the candidate applied these learning’s in practice.

3. Mediator Skills

The QAP must include a methodology for the evaluation of candidates' performance in terms of the occurrence and effectiveness of mediation process and mediation techniques, against high competency benchmarks. The Evaluations/Assessments may be based on roleplay or live action assessments, and may include videotaped and online assessments such as web dramas, self-assessments, interviews, peer reviews, user feedback and other in-practice skill evaluations.

The candidate should submit to ACB a videotape of a 45-minute mediation role play of which the opening statement should not exceed 10 minutes, or a videotape containing 60 minutes of an actual mediation; or it should be a 45-minute live action assessment based on a role play (ditto). After having watched this video or the live action, the assessors will hold a 20 minute interview with the mediator, either in person or in through a videoconference.

The candidate needs to successfully pass the performance-based assessment and the part of the interview with the assessor(s), dealing with skills and process management and how the candidate applied these skills in practice.

The Mediator skills that are tested during the interview as well as the performance-based assessment in step 1 of the assessment fall into the following categories:

-       Ability to manage the process [Generating options, decision-making and closure (if applicable)]

-       Specific skills interventions and techniques used

-       Professional attitude

-       Self-reflection and professional development

The Mediator skills that are tested during the interview step 3 of the assessment fall into the following categories

  1. Professional attitude, self-reflection and professional development
  2. Managing the process, including generating options, decision-making, closure, implementation  and follow-up of mediations
  3. Advanced mediation process management skills

The specific subcategories are elaborated in the performance based assessment tool in Annex B as well as the practice assessment criteria tool in Annex C

4. Program Transparency

The benchmarks and criteria applied by the QAP must be published and be openly accessible on the organization's website. Details of all approved programs will be listed on the IMI web portal www.IMImediation.org and will include a direct link to the credentialing organizations' websites.

The program and the criteria are published on ACB Foundation's website (www.acbmediation.nl) as well as on Toolkit Company’s website (www.toolkitcompany.com). 

5. Program Integrity

Each Assessor must have substantial experience of assessing the performance of mediators. At least one of the Assessors on each Program must be independent of the QAP.

ACB Foundation does not offer mediator training, the foundation assesses the performance of mediators independent of a specific own mediator training program, mediation style, etc. The ACB assessors will be trained by ACB and hired on a case-by-case base as independent contractors. They should additionally not have been involved in the training program(s) through which the mediator received his or her training. Assessors need to sign an integrity declaration for each assessment (See Annex B) stating:

To the best of my knowledge, this mediator has been assessed in line with my professional integrity, according to the ACB standards and requirements for professional assessments and on an equal base (independent of personal preferences, a specific mediation style or approach, training, or training institutes, professional affiliation, region, gender, race, sexual orientation, religion, or other personal characterizations or affiliations). I hereby attest that all marks were placed independently and to the best of my ability. Also I ascertain confidentiality of and privacy for the documents, information gathered as part of this assessment as well as the video materials.”

6. Ongoing monitoring of Programs

The QAP must include a process for the ongoing monitoring of the performance and practice of the Assessors. IMI will liaise closely with all recognised program organizers to maintain a sustainable quality control system.

ACB’s assessment task force, chaired by ACB Foundations President, will monitor the work of the assessors and IMI audit is welcome. ACB’s assessors are trained by ACB Foundation and Schonewille & Schonewille Legal Mediation. Through the 3-step assessment process that involves monitoring of the mediator over a longer period of time before they are eligible for IMI certification ongoing monitoring is built in the assessment system itself.

7. Commitment to Diversity

The QAP must be accessible on an equal basis to experienced mediators regardless of their professional affiliations, gender, race, ethnicity, age, religion, sexual orientation or other personal characterization.

There are no barriers for applicants to enroll in ACB certification, the option of a video assessment combined with a video-conference interview makes it possible for all mediators around the world to obtain IMI certification without having to be part of a specific organization, having to have gone through a specific training or have to live in a certain part of the world or having to travel to a specific country to be assessed. Also the ACB assessors will sign an integrity declaration (See Annex B and under 5, above) for each assessment.

Manon A. Schonewille,
President ACB Foundation 
m.schonewille@acbfoundation.nl


Enclosures: 

Annex A: criteria for commercial mediator training) download PDF

ANNEX B: ACB Performance Experience Assessment Tool: download PDF

ANNEX C: Practise Assessment Criteria Tool: download PDF


To contact the ACB Foundation in regards to becoming IMI Certified, email: 

ACBassessment@toolkitcompany.com

 


Inter-Cultural QAP Logo (ICQAP) copy.jpg 

ACB Foundation

Conflict Management Research Center

IMI INTER-CULTURAL QUALIFYING ASSESSMENT PROGRAM (ICQAP)

 

I. GENERAL REQUIREMENTS

Any ICQAP must meet the following general criteria in order to be able to qualify mediators for IMI Inter-Cultural Certification

A. Methodology

All ICQAPs must implement a performance-based assessment methodology for assessing whether each candidate’s performance meets each of the Substantive Criteria in Section II below. 

The assessment is based on submitted written materials including a designed case study with a role play consisting of general description and confidential instructions for each party plus self evaluation of the mediator’s role and competency for this case. And a detailed interview.

  1. The mediator should submit a case study prepared by them, describing an actual cross-border or intercultural mediation case in which this mediator was involved in, or prepare a case study based on several intercultural mediations combined. The case study should consist of a minimum of 4 pages: minimum of 2 pages with general instructions and minimal one page of confidential instructions for each party involved. The case study should clearly describe the parties involved, the setting, the issues, the interests and positions of each party, the parties’ constituency, their cultural background, as well as any other relevant information.
  2. The case study will be reviewed by an intercultural assessor and there will be a follow-up interview of 45-60 minutes with the assessor and the applicant.
  3. The applicant should send a self evaluation of their intercultural skills as a meditator based on at least 5 actual cross border or intercultural cases or 50 hours of mediation: Strengths, Areas for improvement, Opportunities and Threats. The self evaluation must contain a description of the mediators own culture and its impact on the mediation process.
  4. The applicant should also submit a logbook. The logbook should state the months and year, amount and duration of mediation sessions, duration of the mediation (the start is calculated from the date of first contact with the parties, the end is the date of concluding the mediation or signing the settlement agreement), subject matter, type of parties, cultural background of parties others involved in the mediation, whether counsel were present, the number of participants and whether or not settlement (in part) was reached.
  5. The applicant should submit a strategy and reasoning of how to mediate this particular case, what challenges, special areas of attention and opportunities are connected to this case. As well as the communication styles and mutual understanding. The applicant must describe how they will prepare for and initiate this case and how to design an appropriate process and what dilemmas and strategic choices they will probably be faced with or have been faced. The applicant must also describe what is necessary to effectively manage this process with these parties, what cultural considerations (cfa’s) may be influencing the process including how to adapt the process accordingly and design appropriate interventions. The applicant should also identify the cultural focus areas that can impact this mediation.
  6. The applicant must get a positive evaluation by the assessor in both the written (1, 3, 4,5) and the oral part (2) of the examination.

B. Transparency  

The benchmarks and criteria applied by an ICQAP must be published and be openly accessible on the organization’s website.

The program and the criteria are published on ACB Foundations website (www.acbfoundation.nl) as well as Toolkit Company’s website (www.toolkitcompany.com). 

C. Integrity

Each Assessor must have substantial experience of evaluating the performance of mediators and in working in inter-cultural situations. At least one of the Assessors on each Program must be independent of the ICQAP training faculty for Inter-Cultural Certification. 

ACB Foundation does not offer mediator training, the foundation assesses the performance of mediators independent of a specific own mediator training program, mediation style, etc. The ACB assessors will be trained by ACB and hired on a case-by-case base as independent contractors. They will always be independent from the institutes(s) in which the mediator received his or her training. Assessors need to sign an integrity declaration for each assessment stating:

“To the best of my knowledge, this mediator has been assessed in line with my professional integrity, according to the ACB standards and requirements for professional assessments and on an equal base (independent of personal preferences, a specific mediation style or approach, training, or training institutes, professional affiliation, region, gender, race, sexual orientation, religion, or other personal characterizations or affiliations). I hereby attest that all marks were placed independently and to the best of my ability. Also I ascertain confidentiality of and privacy for the documents, information gathered as part of this assessment as well as the video materials."

D. Diversity

The ICQAP must be accessible on an equal basis to experienced mediators regardless of their professional affiliations, gender, race, ethnicity, age, religion, sexual orientation or other personal characterization. This should be clearly stated on each ICQAP’s website. 

There are no barriers for applicants to enroll in ACB certification, the option of a video assessment combined with a video-conference interview makes it possible for all mediators around the world to obtain IMI certification without having to be part of a specific organization, having to have gone through a specific training or have to live in a certain part of the world or having to travel to a specific country to be assessed. Also the ACB assessors will sign an integrity declaration for each assessment stating that:

”To the best of my knowledge, this mediator has been assessed in line with my professional integrity, according to the ACB standards and requirements for professional assessments and on an equal base (independent of personal preferences, a specific mediation style or approach, training, or training institutes, professional affiliation, region, gender, race, sexual orientation, religion, or other personal characterizations or affiliations). I hereby attest that all marks were placed independently and to the best of my ability. Also I ascertain confidentiality of and privacy for the documents, information gathered as part of this assessment as well as the video materials.”

 

II. SUBSTANTIVE CRITERIA

Any training program that offers IMI Inter-Cultural Certification must meet these minimum substantive criteria when teaching mediators inter-cultural elements: 

A. Knowledge

1. Cultural Framework(s): Ability to apply at least one recognized cultural theory in order to identify relevant Cultural Focus Areas for facilitating inter-cultural mediations (See Appendix 1). The theory and approach shall include an appreciation of similarities and differences among cultures. 

The applicant must describe in the case study’s strategy and reasoning part what dilemma’s and strategic choices the mediator may have or has encountered, as well as which theoretical knowledge would be or has been of help in this particular case.  

2. Self-awareness. Ability to recognize one’s own cultural influences and their possible effect on the mediation.

The self evaluation must contain a description of the mediators own culture and its impact on the mediation process.

3. Multi-Cultural Perspectives: Ability to recognize each participant’s culturally-shaped perspectives of behaviors or events. Ability to understand and appreciate participants’ similar and different cultural perspectives, and possible imbalances between them. Ability to manage ambiguities and mistakes that may emerge in multi-cultural situations. Ability to use the mediator’s understandings of these possible differences and similarities to create a workable environment for all participants, including one that optimizes communication among them. 

The applicant must describe the culture of the parties’ and others involved in the mediation and the cultural aspects of interaction between them and the mediator, and identify the cultural focus areas that can impact this mediation.

B. Skills

4. Communication: Ability to adjust one’s own communication style to the preferred styles of participants from other cultures, and to help participants communicate optimally with each other, including establishing suitable processes to facilitate communications. 

The applicant must describe how they enhance and/or adjust their communication to accommodate parties’ communication style and guide them through the process and to overcome differences. 

5. Preparation: Ability to prepare for a mediation by identifying possible cultural patterns and preferences (e.g., identifying specific Cultural Focus Areas for each mediation) and designing potentially appropriate processes and possible interventions. 

 The applicant must describe how they will prepare for and initiate this case; design an appropriate process; what dilemmas and strategic choices they might be faced with.

6. Managing the Process. Ability to detect whether, when and how cultural considerations (e.g. Cultural Focus Areas) may be impacting on the mediation process as the mediation progresses including abilities to adapt the process accordingly and design appropriate interventions, that also encompass any settlement and compliance phases. 

The applicant must describe what is necessary to effectively manage this process with these parties, what cultural considerations (cfa’s) may be influencing the process including how to adapt the process accordingly and design appropriate interventions.

 

Manon A. Schonewille,
President ACB Foundation
manon@toolkitcompany.com

 

QAP Approved 2011
ICQAP Approved 2012 

 


 

Inter-Cultural QAP Logo (ICQAP) copy.jpg 

ACB Foundation

Conflict Management Research Center

IMI MEDIATION ADVOCACY QUALIFYING ASSESSMENT PROGRAM (MAQAP)

 

I. GENERAL REQUIREMENTS

Any MA-QAP must meet the following general criteria in order to be able to qualify professionals for IMI Mediation Advocacy Certification:

A. Methodology

 

All MA-QAPs must implement an assessment methodology for assessing whether each applicant’s performance meets each of the Substantive Criteria in Section 2 below.

 

Comment: The assessments may be based on written material, role-play or live action evaluations, other suitable methods, or any combination, and may include videotaped and online assessments such as web dramas, self-assessments, interviews, peer reviews, user feedback and other in-practice skill evaluations. Assessors must be experienced in representing clients in mediations and/or teaching/assessing mediation advocacy skills.

 

The assessment is based on a detailed interview based on prior submitted written materials and dilemmas and strategic choices for mediation advocates/advisors. The materials include a case study consisting of a general description and confidential background information for the party that the applicant has represented, including a mediation representation plan, a mediation briefing for the mediator, a draft opening statement for the applicant and his/her client, as well as a (draft) settlement agreement. The assessment is also based on a self-evaluation of the advocate/advisor’s role and competency for this case.

  1. The mediation advocate/advisor should submit a case study prepared by them, describing an actual mediation case in which this applicant was involved in, or prepare a case study based on several mediations combined. The case study should consist of a minimum of 2 pages: minimum of 1 page with general information and minimum 1 page of confidential information for the party that is represented. The case study should clearly describe the parties involved, the setting, the issues, the interests and positions of each party, the parties’ constituency, as well as any other relevant information.
  2. The case study and other materials will be reviewed by a mediation advocate/advisor assessor and there will be a follow-up interview of 45-60 minutes between the assessor and the applicant.
  3. The applicant should send a self evaluation of their mediation advocacy skills based on at least 5 actual cases or 50 hours of mediation advocacy: Strengths, Areas for improvement, Opportunities and Threats.
  4. The applicant should also submit a logbook. The logbook should state the months and year, amount and duration of mediation sessions, duration of the mediation (the start is calculated from the date of first contact with the parties, the end is the date of concluding the mediation or signing the settlement agreement), subject matter, type of parties, and others involved in the mediation, what kind of counsel/mediation advocate/advisor was representing the other party, the number of participants and whether or not settlement (in part) was reached.
  5. The applicant should submit a strategy and reasoning of how to approach this particular case, what challenges, special areas of attention and opportunities are connected to this case. The applicant must describe how they will prepare for and initiate this case and how to design an appropriate process and what dilemmas and strategic choices they will probably be faced with or have faced. The applicant must also describe what is necessary to effectively prepare the client and manage this process with these parties, what factors may be influencing the process including how to adapt the process accordingly and design appropriate interventions. The above (5) can be submitted separately or as a part of the mediation representation plan, a mediation briefing for the mediator, a draft opening statement for the applicant and his/her client, and/or as a (draft) settlement agreement. 

The applicant must get a positive evaluation by the assessor in both the written (1, 3, 4, 5) and the oral part (2) of the examination.

B. Transparency

The substantive criteria (i.e. assessment benchmarks applied by an approved MA-QAP) must be published and be openly accessible on the organization’s website.

Comment: Details of all approved MA-QAPs will be listed on the IMI web portal www.IMImediation.org and will include a direct link to each credentialing organization’s website for that program.

The program and the criteria are published on ACB Foundations website (www.acbfoundation.nl) as well as Toolkit Company’s website (www.toolkitcompany.com). 

C. Integrity

Each Assessor must have substantial experience of mediation advocacy and/or teaching/assessing mediation advocacy competency.

ACB Foundation does not offer mediator training programs, the foundation assesses the performance of mediators independent of a specific own mediator training program, mediation style, mediation advocacy approach, etc. The ACB assessors will be trained by ACB and hired on a case-by-case basis as independent contractors. Assessors need to sign an integrity declaration for each assessment stating:

“To the best of my knowledge, this mediation advocate/advisor has been assessed in line with my professional integrity, according to the ACB standards and requirements for professional assessments and on an equal base (independent of personal preferences, a specific mediation style or approach, training, or training institutes, professional affiliation, region, gender, race, sexual orientation, religion, or other personal characterizations or affiliations). I hereby attest that all marks were placed independently and to the best of my ability. Also I ascertain confidentiality of and privacy for the documents, information gathered as part of this assessment as well if applicable any video materials."

D. Ongoing Monitoring of Programs

The MA-QAP must include a process for the ongoing monitoring of the performance and practice of the Assessors. IMI will liaise closely with all recognised program organizers to maintain a sustainable quality control system.

ACB’s assessment task force, chaired by ACB Foundations President, will monitor the work of the assessors and IMI audit is welcome. ACB’s assessors are trained by Toolkit Company and the assessors are invited to join Toolkit Company’s social learning environment to prepare and review Personal Development Plans and receive 360 degree feedback.
 

E. Diversity

The MA-QAP must be accessible on an equal basis to applicants regardless of their professional affiliations, gender, race, ethnicity, age, religion, sexual orientation or other personal characterization. This should be clearly stated on each MA-QAP’s website.

There are no barriers for applicants to enroll in ACB certification, the option of submitting written materials combined with a video-conference interview makes it possible for all mediators around the world to obtain IMI Mediation Advocacy certification without having to be part of a specific organization, having to have gone through a specific training or to live in a certain part of the world or having to travel to a specific country to be assessed. Also the ACB assessors will sign an integrity declaration for each assessment stating that:

“To the best of my knowledge, this mediation advocate/advisor has been assessed in line with my professional integrity, according to the ACB standards and requirements for professional assessments and on an equal base (independent of personal preferences, a specific mediation style or approach, training, or training institutes, professional affiliation, region, gender, race, sexual orientation, religion, or other personal characterizations or affiliations). I hereby attest that all marks were placed independently and to the best of my ability. Also I ascertain confidentiality of and privacy for the documents, information gathered as part of this assessment as well if applicable any video materials."

 

2. Substantive Criteria

Any program qualifying candidates for IMI Mediation Advocacy Certification must meet the following minimum substantive criteria with respect to all applicants: 

A. Experience of the Mediation Process

The MA-QAP must include a methodology for ensuring that Applicants have demonstrated to the satisfaction of the Program’s Assessors experience of mediation as a client representative in at least five mediations. The QAP must include clearly identified criteria on this requirement.

Exemptions: IMI Certified Mediators

Mediators having acted as sole mediators in at least 10 cases/200 hours (in countries where there are no Qualifying Assessment Programs for IMI Certification).

The applicant must describe a case study based on an actual case or cases that the applicant took part in as a mediation representative and submit a self evaluation of their performance in at least 5 cases or 50 hours of mediation advocacy.

B. Knowledge of Mediation Advocacy

The MA-QAP must include a methodology for determining that Applicants have demonstrated a strong understanding of general mediation advocacy theory and practice.

Written tests, essays, reports, theses and interviews may be used to determine such knowledge. Applicants are expected to be tested on and exhibit a comprehensive understanding of Mediation Advocacy theory derived from the leading international textbooks on the subject (as listed in the annotated bibliography at:

http://IMImediation.org/mediation-advocacy-bibliography2[not yet live]). 

MA-QAPs may use the listing of Core Competency Knowledge Elements set out in Annex 1.

The applicant should submit a written self-assessment. The self-assessment should be prepared by the applicant him or herself and be based on at least 5 mediations as a mediation representative or at least 50 mediated hours in past 3 years prior to the assessment. The self-assessment should be a summary of the experience and learning points of those mediations, including what went well, what the mediation advocate could have done differently and why, as well as a list of the applicant’s strong skills and areas of development. Besides submitting many written materials, as part of the assessment procedure the assessor will hold a 45-60-minute interview with the mediation advocate. The candidate needs to successfully pass part 1 of the interview with the assessor, dealing with theory and background knowledge to establish sufficient understanding of mediation-, conflict- and negotiation theory and especially mediation advocacy theory.

C. Practical Mediation Advocacy Skills

The MA-QAP must include a methodology for the assessment of performance as a mediation advocate against a variety of benchmarks that together demonstrate mediation advocacy competency. The assessed benchmarks may be based on role-play or live action assessments, and may include videotaped and online assessments such as web dramas, self-assessments, interviews, peer reviews, user feedback and other in-practice skill evaluations. The ISC expects that the methodology used by MA-QAPs will address all the Practical Skills sections and sub-sections in Annex 2 and will be sufficiently detailed (in the view of the ISC) to attest to an applicant's demonstrated high level of competency as a Mediation Advocate/Advisor. However, it is not expected that all detailed Practical Skills listed in Annex 2 will be assessed in the same depth, and MAQAPs will be free to assess other practical skills not listed in Annex 2. The ISC will take these issues into account when deciding whether to approve MA-QAP applications.

The applicant must describe how they will prepare for and initiate this case, including finding the mediator; design an appropriate process; what dilemmas and strategic choices they might be faced with.

The applicant must describe what is necessary to effectively keep this process with these parties on track, what factors may be influencing the process including how to adapt the process accordingly and design appropriate interventions as a mediation representative.

During the interview the assessors will discuss dilemmas and strategic choices that the applicant has made or could/should have made as well as test and discuss how the practical skills listed in annex 2 have been applied by the mediation advocate.

ACB foundation proposes to offer the title ‘IMI Certified Mediation Advocate/ ACB accredited Mediation Advocate for those having a legal background and/or having fully completed a legal university education (lawyers, judges, notaries, law students, corporate counsel, etc.).

The title ‘IMI Certified Mediation Advisor /ACB accredited Mediation Advisor will be offered to everybody else (Managers, financial experts, psychologists, etc.). Those who can fall into both categories are allowed to use both titles interchangeably.

 


 

 

To contact the ACB Foundation in regards to becoming IMI Certified, email: ACBassessment@toolkitcompany.com

The QAP, ICQAP and MAQAP programs and the criteria are published on the ACB Foundation website (www.acbmediation.nl)

 

 

 

 

© The IMI logo is an internationally registered trademark of the International Mediation Institute Stichting.

Web design by Tribal Systems