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Conflict Coaching International (CCI)

IMI QUALIFYING ASSESSMENT PROGRAM

 

(To view the CCI Mediation Advocacy Qualifying Assessment Program, click here)

 

Introduction & Background

Conflict Coaching International (CCI) is a business registered in Australia and Hong Kong. CCI provides conflict support services and training specifically in mediation and conflict coaching in Australia, Hong Kong, South East Asia and the Pacific (see www.conflictcoachinginternational.com). The principals of CCI are Dr Nadja Alexander and Dr Samantha Hardy. 

We base our service and training on principles of reflection, engagement, artistry and learning – REAL. We pride ourselves on basing everything we do on considered reflection, engagement with all stakeholders, artistry in our actions and lifelong learning to constantly improve what we do. In other words, we walk our REAL talk. We are curious, creative, passionate about our work and committed to our field.

1. Mediator Experience

The Qualifying Assessment Program (QAP) must include a methodology for ensuring that Applicants have demonstrated to the satisfaction of the Program's Assessors a substantial level of experience as a mediator. The QAP must include clearly identified criteria on this requirement.

CCI experience requirements for mediators to be qualified for IMI Certification: 

  1. Applicants are required to submit adequate proof (testimonials from parties or advisers, log book entries, correspondence, invoice statements, etc.) of completion of 200 hours of mediation practice within the past 3 years immediately prior to the candidate’s application. 
  2. Applicants are also required to present the analytical summary of the conducted mediations describing the nature of the mediation (workplace, commercial, cross-cultural, etc.); mediation style and the length of mediations conducted by the applicant.

2. Mediation Knowledge

The QAP must include a methodology for determining that Applicants have demonstrated a strong understanding of general mediation theory and practice which may be based on written tests, essays, reports, theses interviews and/or other testing platforms.

CCI mediation knowledge requirements for mediators to be qualified for IMI Certification:

CCI appreciates that mediators have different styles and that effective and experienced mediators are people who understand the values and principles that drive their mediation style and their choice of interventions. The following requirements aim to establish that applicants have a high level of practical and theoretical mediation knowledge.

Applicant’s statement: Applicants are required to submit a one-to-two page statement addressing the following questions:

  • How would you describe your approach to mediation?
  • What are the values and principles your approach to mediation is based on?
  • In your work what do you see as the main goals of mediation?
  • How would you define a successful mediation or mediation session?

3. Mediator Skills

The QAP must include a methodology for the evaluation of candidates' performance in terms of the occurrence and effectiveness of mediation process and mediation techniques, against high competency benchmarks. The Evaluations/Assessments may be based on roleplay or live action assessments, and may include videotaped and online assessments such as web dramas, self-assessments, interviews, peer reviews, user feedback and other in-practice skill evaluations.

CCI mediator’s skills requirements for mediators to be qualified for IMI Certification:

  1. Adequate proof of attendance at workshops, courses or e-lectures relating to mediation for not less than 25 hours over the past 24 months. Up to half of the 25 hours may refer to participation as trainer, presenter or coach.
  2. Referee’s report: Applicants are required to submit a report from a referee such as a co-mediator, a trainer, a colleague, or a mentor who is familiar with the mediator’s work. The referee’s report should address the referee’s understanding of the applicant’s approach to mediation practice and skills. The following points may be used as guidelines for the report:
  • The applicant’s practical understanding of the mediation process and the roles of the various participants in it, for example parties, lawyers and mediator.
  • The applicant’s verbal and written communication skills used during mediations.
  • The applicant’s demonstrated skills in relation to listening, demonstrating empathy, facilitating negotiations between the parties.
  • The applicant’s commitment to ethical mediation practice, for example in relation to confidentiality, conflicts of interest and situations where the mediator might terminate the mediation process.
  • The applicant’s professionalism.
  • The applicant’s competence as a mediator. 

       c.  Either i. or ii. 

  • i. Written evaluations of at least 10 parties, or their advisers, that the practitioner's conduct of the process has demonstrated a high level of competence in the process 

OR 

  • ii. The evaluation by two qualified independent assessors (not necessarily CCI QAP assessors) approved by the CCI IMI Accreditation Committee of demonstration by the practitioner of a high level of competence in mediation.

d.  One hour of a video-taped mediation: either live or role-play. The applicant is responsible for organizing the video in a format that can be viewed by the responsible members of the CCI IMI Accreditation Committee. Within one hour it is not expected that an entire mediation be demonstrated, especially in relation to live mediations that are video-taped. For the applicants who undertook the role-play assessment with CCI, or another organisation recognised by CCI, that video could be used If the application is submitted within one year from the date of the tape. 

4. Program Transparency

The benchmarks and criteria applied by the QAP must be published and be openly accessible on the organization's website. Details of all approved programs will be listed on the IMI web portal www.IMImediation.org and will include a direct link to the credentialing organizations' websites.

These are published at www.conflictcoachinginternational.com

5. Program Integrity

Each Assessor must have substantial experience of assessing the performance of mediators. At least one of the Assessors on each Program must be independent of the QAP.

CCI requirements for the Assessors:

The appointment of CCI QAP assessors for each Program is at the discretion of CCI Accreditation Committee with the following must have characteristics.  Assessors must

  • be recognised as accredited mediators in their own jurisdiction or be IMI Certified;
  • have completed at least 200 hours of mediation;
  • have coached mediators on at least three previous courses in the past three years;
  • have received feedback from a lead trainer and participants on coaching; 
  • have assessed at least ten candidates in relation to ‘accredited mediator’ status in their relevant jurisdiction or for IMI Certification; and
  • have received feedback from a lead assessor on assessing;
  • be prepared to participate in CCI professional development programmes for coaches and assessors.

The majority of assessors are independent of CCI. The majority of CCI QAP assessors are independent mediators, trainers, coaches and/or assessors who work for several accrediting bodies and mediation organisations within Hong Kong, Australia and elsewhere. As such they are independent of CCI.  Independence is further enhanced by virtue of the fact that all applicants are assessed independently by two assessors, at least one of whom must be independent of CCI. 

The following people have agreed to be assessors and members of the CCI IMI Accreditation committee (only Nadja Alexander and Samantha Hardy are from CCI ):

  • Dr Nadja Alexander, Hong Kong and Australian accredited mediator, trainer, coach and assessor, member of the Hong Kong Steering Committee on Mediation, the Hong Kong Mediation Accreditation Association Limited. She is a Principal of Conflict Coaching International and co-founder of the REAL Conflict Coaching™ System
  • Dr Samantha Hardy, Australian accredited mediator, one of only five Certified Transformative Mediators in Australia. She is a Principal of Conflict Coaching International and co-founder of the REAL Conflict Coaching™ System
  • Michael Beckett, Hong Kong and Australian accredited mediator, trainer, coach and assessor
  • Dr Jill Howieson, Hong Kong and Australian accredited mediator, trainer, coach and assessor, Director of the RMAB (Recognised Mediator Accrediting Body) at the University of Western Australia
  • David Sandborg, Hong Kong and US accredited mediator, trainer, coach and assessor, member of the Hong Kong Working Group on Mediation 2008-2010.
  • George Fox, Australian accredited mediator, trainer, coach, assessor, solicitor.

6. Ongoing monitoring of Programs

The QAP must include a process for the ongoing monitoring of the performance and practice of the Assessors. IMI will liaise closely with all recognised program organizers to maintain a sustainable quality control system.

CCI QAP assessors participate in a detailed briefing session before assessment and receive ‘Guidelines for IMI QAP assessors’, a guide to assist them in their role. 

As indicated previously, applicants for IMI mediator certification are assessed by two different assessors. Each assessor independently determines the mediator candidate’s suitability and then discusses and compares their assessment with the other assessor. This practice offers an ongoing monitoring of assessors performance and practice. Where differences between the assessors’ views cannot be reconciled, a third assessor will be appointed to consult with the original two assessors. In addition, the applicant may be required to submit further details or attend an interview.

CCI holds continuing professional development programmes for QAP assessors, regular assessors, assistant assessors and coaches. CCI QAP assessors are required to attend at least one of these programmes per year.

CCI confirms its agreement to provide all necessary information and accept monitoring from IMI in relation to this point.

7. Commitment to Diversity

The QAP must be accessible on an equal basis to experienced mediators regardless of their professional affiliations, gender, race, ethnicity, age, religion, sexual orientation or other personal characterization.

CCI’s assessment process is open to everyone who meets the pre-requisites for assessment without regard for gender, race, ethnicity, age, religion, sexual orientation or other personal characterisation.  In terms of information available to CCI, CCI’s assessors exhibit diversity in relation to race, gender, age, mediation styles, disciplinary background, religion, and ethnicity. 

 

General Information

Full legal name: Conflict Coaching International.
Contact: Dr Nadja Alexander, Principal - Conflict Coaching International.
Telephone number: Cell: +852 9840 8082
E-mail address: nadjaalexander@me.com or office@conflictcoachinginternational.com
Web Site and URL: http://conflictcoachinginternational.com/
 

 

MEDIATION ADVOCACY QAP logo 1 

Conflict Coaching International (CCI)

IMI MEDIATION ADVOCACY QUALIFYING ASSESSMENT PROGRAM (MAQAP)

 

I. GENERAL REQUIREMENTS

Any MA-QAP must meet the following general criteria in order to be able to qualify professionals for IMI Mediation Advocacy Certification:

 

A. Methodology

All MA-QAPs must implement an assessment methodology for assessing whether each applicant’s performance meets each of the Substantive Criteria in Section 2 below.

 

CCI Methodology for IMI Mediation Advocacy (MA) Certification

CCI Workshop and Assessment Pathway

Candidates will be assessed by the following three components:

  1. Role-play;
  2. Written assessment;
  3. User feedback from at least five mediations where the applicant acted as a mediation advocate for one of the parties.

After completion of items 1 and 2, candidates will be eligible for CCI MA Certification. Once candidates have additionally completed item 3 within the required time frame, they will be eligible for IMI MA Certification.

1 + 2 = CCI MA Certification

1 + 2 + 3 = IMI MA Certification

 

B. Transparency

The substantive criteria (i.e. assessment benchmarks applied by an approved MA-QAP) must be published and be openly accessible on the organization’s website.

CCI’s assessment benchmarks will be published on the CCI website.

 

C. Integrity

Each Assessor must have substantial experience of mediation advocacy and/or teaching/assessing mediation advocacy competency.

CCI’s panel of assessors will have substantial experience of mediation advocacy and/or teaching/assessing mediation advocacy competency.

Assessors are required to undergo initial CCI assessor training. Assessors are also required to complete assessor updates every two years.

 

D. Ongoing Monitoring of Programs

The MA-QAP must include a process for the ongoing monitoring of the performance and practice of the Assessors. IMI will liaise closely with all recognised program organizers to maintain a sustainable quality control system.

 
Assessors are required to complete assessor updates every two years. The updates may include updated assessee feedback, teaching/training, MA logbooks, relevant CPD, other relevant updates.

The performance and practice of our assessors is subject to IMI audit.

 

E. Diversity

The MA-QAP must be accessible on an equal basis to applicants regardless of their professional affiliations, gender, race, ethnicity, age, religion, sexual orientation or other personal characterization. This should be clearly stated on each MA-QAP’s website.


The CCI-IMI MA-QAP is accessible on an equal basis to applicants regardless of their professional affiliations, gender, race, ethnicity, age, religion, sexual orientation or other personal characterization. This statement will appear on the CCI website.

 

2. Substantive Criteria

Any program qualifying candidates for IMI Mediation Advocacy Certification must meet the following minimum substantive criteria with respect to all applicants: 


A. Experience of the Mediation Process

The MA-QAP must include a methodology for ensuring that Applicants have demonstrated to the satisfaction of the Program’s Assessors experience of mediation as a client representative in at least five mediations. The QAP must include clearly identified criteria on this requirement.

Exemptions: IMI Certified Mediators

Mediators having acted as sole mediators in at least 10 cases/200 hours (in countries where there are no Qualifying Assessment Programs for IMI Certification).

Candidates must submit evidence of acting as a mediation advocate in at least five mediations as evidenced by a log book. The log book should contain:

  1. the type of mediation (i.e. workplace, commercial, cross-cultural, family, etc.);
  2. the number of people in attendance in total;
  3. the number of parties;
  4. the length of the mediations in hours;
  5. the mode of mediation (i.e. in person, telephone, online or blended);
  6. the parts of the mediation that the candidate (as mediation advocate) attended;
  7. any other information the candidate considers useful.

In addition, candidates must submit at least two pieces of user feedback from clients and/or mediators from at least two different mediations. 

 

B. Knowledge of Mediation Advocacy

The MA-QAP must include a methodology for determining that Applicants have demonstrated a strong understanding of general mediation advocacy theory and practice.

Written tests, essays, reports, theses and interviews may be used to determine such knowledge. Applicants are expected to be tested on and exhibit a comprehensive understanding of Mediation Advocacy theory derived from the leading international textbooks on the subject (as listed in the annotated bibliography at: http://IMImediation.org/mediation-advocacy-bibliography2). 

MA-QAPs may use the listing of Core Competency Knowledge Elements set out in Annex 1.

Candidates are required to attend a CCI Mediation Advocacy training course (CCI MA) which covers mediation advocacy knowledge and skills. In terms of knowledge, the CCI MA course covers the Core Competency Knowledge Elements set out in Annex 1 of the of the IMI Competency Criteria for Mediation Advocates / Advisors and is based on Mediation Advocacy theory. Candidates are assessed on their mediation advocacy knowledge by way of a written test.

Note: IMI Certified mediators with updated Feedback Digests are exempt from this requirement.

  

C. Practical Mediation Advocacy Skills

The MA-QAP must include a methodology for the assessment of performance as a mediation advocate against a variety of benchmarks that together demonstrate mediation advocacy competency. The assessed benchmarks may be based on role-play or live action assessments, and may include videotaped and online assessments such as web dramas, self-assessments, interviews, peer reviews, user feedback and other in-practice skill evaluations. The ISC expects that the methodology used by MA-QAPs will address all the Practical Skills sections and sub-sections in Annex 2 and will be sufficiently detailed (in the view of the ISC) to attest to an applicant's demonstrated high level of competency as a Mediation Advocate/Advisor. However, it is not expected that all detailed Practical Skills listed in Annex 2 will be assessed in the same depth, and MAQAPs will be free to assess other practical skills not listed in Annex 2. The ISC will take these issues into account when deciding whether to approve MA-QAP applications.


Candidates are required to attend a CCI Mediation Advocacy training course (CCI MA) which covers mediation advocacy knowledge and skills. In terms of practical skills, the CCI MA course offers opportunities for candidates to learn and practise the Practical Skills outlined in Annex 2 of the of the IMI Competency Criteria for Mediation Advocates / Advisors. Candidates are assessed on their mediation advocacy Practical Skills by way of a role play (including a post roleplay self-reflection) with the candidate acting as mediation advocate.

 

D. CCI Experience-based Assessment Pathway

Candidates who can demonstrate significant and exemplary experience as mediation advocates may make a submission to apply for IMI-MA Certification without undergoing the CCI-MA training via this path in CCI. This pathway is reserved for candidates with significant user feedback and will require:

  1. Curriculum vitae highlighting professional training and experience in mediation, particularly in the role of mediation advocate.
  2. Presentation of a log book (or equivalent documentation) to show professional roles in mediations over the past three years.
  3. A 500-100 word statement about your approach to mediation advocacy. This should include an explanation of the mediation advocacy
    model / style you adopt. Standard documentation that you use in your role as mediation advocate may be included as an appendix to the statement.
  4. Testimonials from at least three different clients or mediators from three different mediations in which the applicant acted as mediation advocate.

CCI reserves all rights in relation to the discretion to qualify candidates for IMI Certification via this pathway.

 

 

To view the CCI website, click here

To contact CCI in regards to becoming qualified for IMI Certification, email: office@conflictcoachinginternational.com

QAP Approved 2012

MA-QAP Approved 2016

 

 

 

 

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