Mediation Locations
United States - MD
Mediation languages
Current position and background
Federal Mediation and Conciliation Service (FMCS)
2100 K Street, NW
Washington, DC 20427

Mediates, trains, facilitates and manages inter-agency agreements with federal government agencies and FMCS. Serves on the Certification Committee of the Maryland Council for Dispute Resolution. Has been mediating since 1980. Has experience in community mediation, family, workplace, EEOC disputes, multi-party cases, among others.
Main mediation practice areas
Current mediation practice area is workplace mediation and facilitation in the federal government, including EEOC and other employment disputes. Also mediate family cases for the DC Multi-Door Program.
Mediation experience
Served as Executive Director of the Northern Virginia Mediation Service for three years, then was Director of ADR at the Circuit Court for Prince George's County in Upper Marlboro, Maryland for six years, next was Public Policy Director at the Maryland Mediation and Conflict Resolution Office under the Maryland Judiciary for ten years. Currently at FMCS. Have also mediated for the Conflict Resolution Center of Montgomery County and for the Howard County Community Mediation Center as well as the District Court of Maryland and the Maryland Commission on Civil Rights (formerly the Maryland Commission on Human Relations).

I also mediate for the family program of the DC Superior Court Multi-Door Program.
Description of mediation style
I follow the facilitative style of mediation although I have also had training in the community mediation style and transformative mediation.
Code of professional conduct
I follow the Maryland Program for Mediator Excellence (MPME)Code of Mediator Ethics.
Complaint process
I can receive any complaints through the IMI Professional Conduct Assessment process.
Professional indemnity insurance
I work for the Federal Government - Federal Mediation and Conciliation Service - and my cases come through FMCS, so I am covered by the federal government.
Feedback Digest
Reviewer: Mr. Dozier Daniel ( )
Latest Update: 2016-04-20 01:10:18

This Feedback Digest for mediator Ramona Buck includes 11 mediation cases with 42 total participants (some of the mediations had 3 to 5 participants) and was initially submitted on Sunday 3rd April 2016.

Ms. Buck was generally rated a “1” or a “2” on a 5 point scale with 1 being the highest possible score and 5 the lowest possible score. She scored highest on the items related to: helping the parties to express their views; clearly explaining the process; listening to the parties; helping to identify issues; creating a positive mediation environment; acting professionally; and avoiding giving legal advice. She also scored high for: not showing bias; helping the parties to understand the others’ perspectives; and helping the parties to generate options.

That Ms. Buck was unanimously rated at the highest level, 1, for her listening skills is very significant expression of Ms. Buck’s mediation skills.

Some participants felt that at times Ms. Buck allowed too much time for the participants to express their views and would have liked her to focus the process sooner on resolving the case. Others appreciated the chance to share.

Some comments:
“I sincerely believe the mediation helped us to work through our issues…”
“Too much time allowed for debate rather than focused on resolution.”
“Great job -- very effective facilitator,”
“Thorough and detail oriented with effective communication strategies.”
“This provided closure; understanding the situation.”

Where agreement was reached, the participants expressed satisfaction with the agreement with an average score of 1.4 on a scale of 1 to 5, with 1 being high, and 5 being low. Many of the participants indicated they would recommend mediation to others, based on their experience.

Ms. Buck received very high average scores in almost all of the survey questions; it was of particular note that in responses to two questions, Ms. Buck was rated at the highest score, 1 by all respondents. Those questions were;
The mediator listened (10 responses) Average score 1.0
The mediator encouraged creativity (3 responses) Average score 1.0

From these evaluations, the parties believed that Ms. Buck allowed both sides to speak about their perspectives and views and that she does not try to focus the parties on solutions until after parties have fully expressed their views. Her style appears be facilitative and would work well with people who have a lot to say.

Professional affiliations
I am a member of the Association for Conflict Resolution (ACR) and of the Maryland Council for Dispute Resolution (MCDR) and of the American Bar Association, ADR Section.
Fee rate
The Federal Mediation and Conciliation Service, for which I work, charges $100 per hour - or $800 per day - for mediation.
Mediation education and training
I hold a Master's Degree in Conflict Resolution from George Mason University (1988).

I have also received 15 hours of mediation training from the Friends Suburban Project of Philadelphia, 40 hours from the Northern Virginia Mediation Service,15 hours from the Community Mediation Center of Harrisonburg, Virginia, 20 hours from the Maryland Commission on Human Relations, 15 hours from the Institute for Transformative Mediation, as well as many other trainings.
Mediation teaching and mentoring
I have co-taught a number of mediation trainings, both before I came to FMCS and since I have worked there. In Virginia, we offered 40 hour mediation training for people wishing to be a part of the NVMS mediator roster and at FMCS, we offer 40 hour mediation training for people in the federal government. I have also offered many shorter conflict resolution trainings.

In MCDR, I have mentored other mediators learning to be assessors. And, in Virginia, I mentored other mediators learning mediator skills.


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