Eileen Carroll

This user account status is Approved

Organization: Centre for Effective Dispute Resolution

ecarroll@cedr.com

+44 (0) 207 536 6012

United Kingdom

English

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Starts from £400 per hour…

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Open to Work

Mediating In-House

Evaluative

Facilitative

Transformative

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Very Experienced

Client Feedback Digest

Overview

This Feedback Digest is based on 29 feedbacks in 36 mediations initially submitted in 2014. Ms Eileen Carroll QC (Hon) is an impressive international commercial mediator based in the UK with a long-standing reputation. In 2013 Eileen was awarded Queen’s Counsel Honoris Causa by the Ministry of Justice for her “outstanding career as a commercial mediator and her unique contribution in establishing mediation in civil justice systems over the last two decades”. Recently referred to as the “mother of mediation” by the UK Legal 500, she is in demand by both legal and commercial clients and has been appointed on some of the most noteworthy cases mediated over the last 20 years. As her practice has grown, so has her reputation as one of the most dynamic senior commercial mediators in the field. Feedback suggests that parties choose her as their mediator in light of her varied and impressive biography, and are struck by her ability to get to grips with the most complex of disputes. Her thorough preparation and pre-mediation contact is lauded as one of her primary strengths. Numerate, proactive and highly personable, she is quickly able to create excellent working relationships with her clients and begins working with them well in advance of the mediation day. On the day, she is “very much in control” and delivers a process which is appropriate to the parties and the dispute. She works hard to maintain “great rapport” with all those present, allowing her to test and press the parties as necessary. “Neither too interventionist nor too woolly”, she seems to be able to transform her style appropriately, striking a perfect balance between “firm” and “gentle”. “Highly proactive”, this interactive approach is repeatedly listed as one of her key strengths. Exploring outcomes and testing parties’ expectations, she is able to assist in the creation of outcomes far wider than parties often imagined possible. A creative thinker, she believes in working with the parties rather than for them. Clients praise her for her no nonsense approach, allowing for the early drawing out of issues and any key problems affecting the dispute. At the same time, she seems at ease with emotions and dealing with the personal drivers and issues which almost all attendees to any mediation bring with them. Parties have mentioned repeatedly the abundance of her soft skills making them feel at ease in a lovely manner. With this great energy, resilience and high focus, she is able to keep the parties going through what is often a difficult and long day. “Very intuitive”, Ms Carroll’s feedback shows a mediator who is adaptable, transforming in accordance with the needs of the parties and herself as the mediator throughout the day, all with the ultimate goal of helping the creation of a workable outcome. And this praise continues even where the parties haven’t been able to find a settlement on the day. She continues to offer to work with them to see whether the parties can progress from where the mediation ended and indeed is regularly able to help them find acceptable settlements through her involvement post mediation. Clients have referred to her as ‘being able to settle the unsettleable!” No reportable negative comments arose from the feedback reviewed.

Feedback digest last updated 22 April 2015.

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Current Position & Background

Eileen Carroll KC (Hon) is one of the most senior and sought after mediators in practice today with over 27 years’ experience as a full time practitioner. She works with clients across a very broad commercial perspective on claims relating to dozens of different sectors and activities around the world.

Her work includes highly complex multi-party disputes valued at up to £1 billion including the Maxwell pensions scandal, PPI misselling, BCCI and British and Commonwealth Holdings. Clients on all sides have praised Eileen’s mediation work as “masterful”, “extraordinary”, “phenomenal”, “above and beyond” and “different and more valuable than other mediators”.

The value of her casework in recent years has ranged from £200k up to £100+ million and her clients have included business entrepreneurs, public sector organisations, celebrities, international corporations and sovereign states.

“Incredible mind which enables her to get to the bottom of any issue; she is everything you would want in a mediator” she is one of the market’s most popular mediators.“ Clients speak of her incredible patience and resolve, as well as an engaging and constructive manner which can help difficult parties to move more quickly towards resolution. “She led the most effective opening session I have ever seen,” said one instructing solicitor.

Eileen is the co-founder of CEDR and recognised as one of the pioneers of mediation techniques in the U.K. In 2013 Eileen was awarded Queen’s Counsel Honoris Causa by the Ministry of Justice for her “outstanding career as a commercial mediator and her unique contribution in establishing mediation in civil justice systems over the last two decades”.

Eileen began her career in the international chemical industry before becoming a partner in the city law firm Turner Kenneth Brown (now Nabarro). In over 20 years of practice Eileen worked with multinational corporations and a number of celebrity clients based in Europe, the Far East, India and the United States. She spent 10 years working with North American clients and worked in San Francisco with Thelen Reid Priest before returning to the U.K. to spearhead the creation of CEDR.

Practice Areas

Eileen has extensive experience in the following sectors: Banking & Finance Commercial Contracts Construction & Engineering Employment & Workplace Energy & Natural resources ICT – Information, Communication & Technology Insolvency Insurance / Re-insurance Intellectual Property Media & Entertainment Partnership & Shareholder Professional Negligence Property Public Sector Regulatory Shipping Sports Tax & Pensions Transport Trusts, Wills & Probate/Family Business Disputes

Mediation Style

One of Eileen’s most notable strengths is her ability to relate to a wide range of individuals and to build almost instant personal rapport with the parties and gain their trust. Her approach is both facilitative and evaluative and although she believes you have to gain co-operation and trust, a mediator should not shrink from helping the parties re-evaluate their options and strenuous reality testing may be a necessary part of the process. “She manages an excellent balance between gaining the clients’ trust and raises issues for their consideration.” Partner, City Law Firm She is very numerate and will crunch through the numbers and make sense of otherwise complex materials. She is highly intuitive and sensitive and never loses sight of the parties’ own responsibility to decide whether to settle. She is respected for her confidence and strength and has impressed parties with her “judicious use of toughness” to help bridge that last gap while maintaining their trust. Clients also appreciate the time she has taken to read into complex material and use the knowledge to shape a meaningful process. “She does not have one style, she is very adaptable and shifts attitude and tactics quickly – she has a real ability to focus on the result. She has the absolute right balance of tough and soft.”

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