The International Mediation Institute (IMI) is committed to safeguarding your privacy. Contact us at if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.

The Young Mediators’ Institute (YMI) is part of IMI, as is the Global Pound Conversation (GPC). The IMI privacy policy is authoritative. There is an additional website celebrating ’10 years of IMI’ at That and the IMI Mediation logbook at are also covered by this policy.

By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.


Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
We/us (either capitalized or not) – the International Mediation Institute (IMI)

Data Protection Principles

We promise to follow the following data protection principles:

  • Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
  • Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
  • Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
  • Processing is limited with a time period. We will not store your personal data for longer than needed.
  • We will do our best to ensure the accuracy of data.
  • We will do our best to ensure the integrity and confidentiality of data.

Data Subject’s rights

The Data Subject has the following rights:

  1. Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
  2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
  3. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
  4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
  5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
  6. Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
  7. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
  8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
  9. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
  10. Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
  11. Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

Data we gather

Information you have provided us with
This might be your e-mail address, name, billing address, home address etc – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities with us.

  • As of June 2020, we are using Hubspot CRM (Customer Relationship Manage) to centralise the data we collect. This enables us to more fully record our interactions with you, and records items such as our email correspondence with you, IMI events you’ve registered for and attended, payments and contributions you have made, and your IMI website profile.
  • When you update your profile on the IMI website, any profile information you fill out is stored so that it can be searched and displayed on the website. Additionally, if you connect with social media, then a ‘token’ is stored which means you can login using social media profiles. We do not have access to social media information other than your name and email address—we cannot see your followers, friends, posts, photos, likes, etc. If you make a payment via the website, then your address details are stored, as well as a payment ‘token’ which enables processing of the payment. We do not have access to your payment details (credit card number etc), and this information is not stored. We do store information about what you have contributed, and when, for record management purposes.
  • If you have responded to an IMI survey or opted into a mailing list from IMI, as a normal user, because you have a Certified profile, or because you requested more information about the IMI or GPC, then your information is stored in our MailChimp and/or SurveyMonkey and/or Google Forms accounts. This information may include your name and email address. MailChimp tracks whether a user has unsubscribed, their IP address, and where they are located, and this is visible to IMI staff.
  • If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
  • IMI may make available public and/or private forums such as discussion boards. Any and all information posted will be generally accessible for viewing by others, and participants are encouraged to exercise discretion.

Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.

  • When you browse IMI websites as a non-logged in user, your IP address, device, country, language, and browser may be recorded. This is aggregated in Google Analytics, and we use it to get an idea of where our audience is and how they are using the site. This information is not linked to any personal profile.
  • When you browse the IMI websites as a logged-in user, your last login time is automatically recorded in your profile. This is used to verify if people are using the sites, so that we can reach out to troubleshoot if required.
  • If you accept tracking cookies on the IMI website, then we can also see which of the main IMI webpages you have visited. This is stored in our Hubspot profile for you, and helps us to troubleshoot bug reports. We cannot see any of your other internet activity or websites visited.
  • Social media engagement is tracked for marketing analytics purposes (e.g. which posts are more popular, at what time of day, and where).

Information from our partners
We may gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds. See the list of our partners here.

Publicly available information
We might gather information about you that is publicly available.

How we use your Personal Data

We use your Personal Data in order to:

  • provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.
  • enhance your customer experience;
  • fulfil an obligation under law or contract.

We use your Personal Data on legitimate grounds and/or with your Consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

  • to identify you;
  • to provide you a service or to send/offer you a product;
  • to communicate either for sales or invoicing.

On the ground of legitimate interest, we Process your Personal Data for the following purposes:

  • to send you personalized offers* (from us and/or our carefully selected partners);
  • to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;
  • to conduct questionnaires concerning client satisfaction.

As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.

With your consent we Process your Personal Data for the following purposes:

  • to send you newsletters and campaign offers (from us and/or our carefully selected partners);
  • for other purposes we have asked your consent for.

We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than 7 years, with the following exceptions:

  • If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. You can request anonymisation and deletion at any time.
  • For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. You can request anonymisation and deletion at any time. Data Access Request.

We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

  • the link between purposes, context and nature of Personal Data is suitable for further Processing;
  • the further Processing would not harm your interests and
  • there would be appropriate safeguard for Processing.

We will inform you of any further Processing and purposes.

You can request to receive an exported file of the Personal Data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Data Access Request.

Who else can access your Personal Data

We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with:

Our processing partners:

  • Hubspot provides our CRM and select IMI mail-out services. When you interact with IMI, this data is captured in IMI’s Hubspot CRM. Hubspot’s privacy policy.
  • Zoho provide us with email and document hosting services. When you contact IMI or update your contact records with us, this data will be captured in the associated piece of Zoho software. Zoho privacy policy.
  • MailChimp is our mail-out service provider. Opt-in confirmation is used when you sign up, and you can manage your subscription at any time. In some cases, where there is a special interest (e.g. being an IMI Certified Mediator), you may be automatically subscribed to the relevant MailChimp list (e.g. IMI Certified Mediator news). MailChimp privacy policy.
  • We use Eventbrite to manage event registrations. Eventbrite’s privacy policy.
  • SurveyMonkey is used to conduct surveys on behalf of IMI or its associated organisations. SurveyMonkey’s privacy policy.
  • WooCommerce is the software we use to collect contributions and donations, and Braintree is our payments processor for people contributing using credit card or PayPal. WooCommerce privacy policyBraintree privacy policy; PayPal privacy policy. Data Used: purchase total, currency, billing information.
  • We use Zoom and Zoom Webinar to provide webinar and call services. Zoom’s privacy policy.
  • We use Slack to facilitate conversations between parties, for example members of the IMI team or Taskforces, and Expert Network. Slack’s privacy policy.
  • We use Knack as the basis of our Mediation Logbook. Privacy policy.
  • We use Google products, such as Google Forms or Google Sheets, to collect information freely submitted by you—for example, when responding to surveys or submitting a program application. Google’s privacy centre.

Our business partners:

International Mediation Institute staff and volunteers, including Board members and Committee/Task Force members where it is essential to do so to provide your requested services.

Connected third parties:

  • Google provide our Analytics services (as above). We also host and link to items on YouTube, use reCAPTCHA to reduce spam, Google Fonts, and Google Maps. Google’s privacy policy.
  • Akismet is used to help identify and prevent spam comments. Akismet’s privacy policy.
  • SiteGround provide web hosting and caching for IMI websites. Occasionally their staff may be granted permission to access IMI web assets in order to trouble-shoot or to improve security. SiteGround’s privacy policy.
  • We use the ‘Ultimate Member’ plugin on our website to facilitate our membership architecture. Occasionally their staff may be granted permission to access IMI web assets in order to trouble-shoot or to improve security. Ultimate Member’s privacy policy.
  • Gravatar may be used to draw your profile picture from other services. When you leave a comment or sign in using JetPack, an anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. Gravatar service privacy policy. After approval of your comment, your profile picture is visible to the public in the context of your comment.
  • Facebook and LinkedIn are connected to our site to provide social login functionality, should you choose to use this.
  • Cloudflare ensures that our website loads more quickly, and that it is ‘always online’.

We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

Transfer of Information

In the event of a transfer, consolidation, reorganisation, liquidation, dissolution, change of control or sale or transfer of the substantial assets of IMI, information collected may be sold, assigned, or transferred to a party acquiring IMI assets related to its websites and online services. IMI may also transfer such information to its associated entities if and to the extent that they may be involved in operating such online services.

How we secure your data

We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.

Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.


We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Cookies and other technologies we use

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

We use cookies for the following purposes:

  • Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
  • Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
  • Analytics cookies – these cookies are used to track the use and performance of our website and services
  • We do not use advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as or For more information about cookies, visit

  • Google Analytics We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.
  • Commenting If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
  • Checking for cookies If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • Logging in When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
  • Publishing articles If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
  • JetPack Subscriptions To initiate and process subscriptions, the following information is used: subscriber’s email address and the ID of the post or comment (depending on the specific subscription being processed). In the event of a new subscription being initiated, we also collect some basic server data, including all of the subscribing user’s HTTP request headers, the IP address from which the subscribing user is viewing the page, and the URI which was given in order to access the page (REQUEST_URI and DOCUMENT_URI). This server data used for the exclusive purpose of monitoring and preventing abuse and spam. Functionality cookies are set for a duration of 347 days to remember a visitor’s blog and post subscription choices if, in fact, they have an active subscription.
  • HubSpot When you visit the IMI website, if you accept ‘tracking cookies’ then we are able to associate forms submitted and the pages visited with your contact record in our CRM. This enables us to keep records of information you submit, including updates to your IMI profile, plus assists in trouble-shooting. The below ‘Remove Cookies’ button will remove Hubspot cookies. Next time you visit the website or refresh the page, you will be asked to accept or decline cookies.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Contact Information

Supervisory Authority

Autoriteit Persoonsgegevens
Prins Clauslaan 60
P.O. Box 93374
2509 AJ Den Haag/The Hague
Tel. +31 70 888 8500
Fax +31 70 888 8501

International Mediation Institute

Fluwelen Burgwal 58
2511 CJ The Hague
The Netherlands

Changes to this Privacy Policy

We reserve the right to make changes to this Privacy Policy.
The last modification was made 30 December 2020.

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