Online Dispute Resolution Task Force

On this page you can meet the members of IMI’s Online Dispute Resolution Task Force, find the e-Mediation competency criteria, and view the task force terms of reference.

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Terms of Reference

To define online dispute resolution (ODR) and to assess and make recommendations on how to develop high level standards for the provision of ODR services, having regard to:

A.   the current development of mediation and other ADR tools in this field

B.   the importance of ODR as a mechanism for all forms of dispute resolution

C.   the emergence of legislation impacting upon ODR.

In particular, to study and make recommendations in relation to the following key areas, which have a long-term impact on the ODR sector:

1.   Examine the need and extent to which ODR practice should be self-regulated through an independent international credentialing scheme and how such self-regulation can be most effectively implemented, including:


1.1.1.   competency criteria (knowledge, skills and experience) that individual ODR practitioners should possess to practice in ODR;

1.1.2.   best practice and competency criteria (knowledge, skills and experience) for those advising or representing parties engaged in ODR;


1.2.1.   standards that need to be met by ODR service providers, ISPs, hosts, platforms and software to fully address the needs and protect the interests of users (considering security, privacy and data protection requirements alongside the need for record-keeping and data storage and the application of law and practice regarding confidentiality and formal/court systems of document discovery that may be relevant to electronically ‘shared’ confidential documents, and propose how each of these matters can be addressed);

1.2.2.   standards of trainings and codes of professional conduct.


1.3.1.   how compliance with such criteria can be effectively and economically assessed and monitored on a self-regulatory basis; and

1.3.2.   the need to develop a Code of Conduct and Disciplinary Process for ODR.

2.   Having regard to the growing use of ODR in cross-border dispute resolution and existing and planned government regulation in this field, identify the infrastructure needed to develop ODR standards on both national and international levels; assess the relevance of inter-operability, data import/export/migration and language translation.

3.   Propose other measures or initiatives to support the development of quality ODR.

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Chairs: Ana Goncalves and Daniel Rainey

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Members with IMI profiles pending

  • Franco Conforti
    Director of Acuerdo Justo® – Spain Franco Conforti is a Lecturer in Negotiation at the Open University of Catalonia (UOC) and Director of Acuerdo Justo®. A consultant in Conflict Management and Director of the Communitary Social Mediation Service of the City Hall of Alicante, he holds a Bachelor’s Degree in Law, with both Italian and Argentinean citizenship, as well as a Research Aptitude in Doctoral Studies from UCLM. He is a member of the Research Group on Mediation and Social Intervention (GIMIS) at the University of Alicante (UA) and a Panellist on Dispute Resolution of the World Intellectual Property Organization (WIPO). He is an Arbitrator in the Galician Association of Arbitrage, Mediation and Equity in La Coruña, as well as a member of the Office of Ombudsman of the city of Buenos Aires. Franco Conforti holds a Master’s Degree in Mediation, specialising in Organizational Conflicts, by the Florida International University of Miami, USA.
  • Patric Illigen
    President, Euro-ODR – Germany Patric Illigen, lecturer, supervisor, President of Euro-ODR LTD, director of the German Mediation Academy, Essen Born in 1971. Patric Illigen began his professional career with his training as an officer in the troops serving as Engeneering-Officer in the 1st Mountain Division in Munich and Ingolstadt. He then studied part-time, in addition to his work in the HypoVereinsbank in Munich, economic engineering with emphasis on “International Management”. From 1998 to 2007, he worked in various companies as a senior manager and chief executive, his special interest was in education and training of personnel, as well as in the design of training courses at the university level. After his education to a businessmediator at the Chamber of Industry and Commerce (IHK) Patric Illigen founded in 2008 the Accanis Ltd, an international service provider for mediation and mediators. In the following years, the expanded Accanis Ltd by several parts, for example, in 2011 the “European Mediation Network” with now has 60 partners in 11 countries, as well as the “Bergische Mediationszentrum” being part of the Accanis-Group. In 2013 Patric Illigen founded the German Mediation Academy in Essen, which director and director of science he is. In the context of this activity he is inter alia. He is an author of various trainings about mediation and nationally and internationally recognized training courses related to the use of mediation and online-mediation. As a part of the reorganization in spring 2014 the Accanis LTD was dissolved. The German Mediation Academy is now part of the Euro-ODR LTD-Group which, in addition to the Euro-ODR Ltd as a global ODR-provider, the Euro-ODR Services GmbH, the leading service provider for ADR and ODR in Europe under the direction of Sylvia Illigen belongs. The Euro-ODR LTD is one of the biggest and leading ODR- provider running over 70 specialists in more than 14 languages to resolve online smaller and larger conflicts all over the world. Patric Illigen made special international experience with his announcement as the accountant of the EU-founded project “EuroNetMed” in 2011 to 2012. In addition since summer 2012 he operates the ODR-platform MESUTRAIN, a comprehensive system for realization of Online-Mediations, Online- Supervisions as well as working national and international as a leading specialist for trainings for mediators and coaches. As a lecturer for mediation and online-mediation Patric Illigen is always booked on major national and international conferences or hold lectures at fair-related around the mediation. In particular as a specialist for online mediation/ODR Patric Illigen is an internationally sought-after expert and is regarded as one of the leading pioneers of the online-based mediation in Europe and beyond. Since October 2013 Patric Illigen is mainly responsible for the global training of trainers and neutrals at ODR-providers for the ODR-system “YOUSTICE”. As an author Patric Illigen has already written many books in the context of the mediation, in addition, he regularly published articles and essays in various trade magazines.
  • Zbynek Loebl
    CEO, Youstice – Czech Republic/Slovakia CEO and founder of Youstice – launched the company as a globally available tool for efficient resolving shopping issues. His experience with alternative dispute resolutions originates from managing the development of European ADR Centre at the Czech Arbitration Court. Zbynek has a 11+ years of knowledge regarding e-commerce, gained as Head of E-Economy Practice Group at Central European Advisory Group.
  • Mirèze Philippe
    Special Counsel, Secretariat of the ICC International Court of Arbitration Mirèze Philippe is Special Counsel at the Secretariat of the ICC International Court of Arbitration and has joined the ICC in 1984. She is a French lawyer of French and Lebanese origin. She holds a post-graduate degree in Business law and a master in Business Administration. She speaks English, French, Arabic, German and understands Spanish. After having administered several hundreds of procedures including scrutinizing awards within one of the arbitration teams, Mirèze was promoted to Special Counsel. Alongside IT engineers she helped develop the NetCase platform to conduct arbitration procedures in a secure online environment. She has since then specialized in online dispute resolution. Additionally, she has helped foster ICC Arbitration in the Middle East by traveling throughout the region giving lectures and teaching workshops; she has drafted mock cases and moderated numerous arbitration workshops; she has contributed to an ICC arbitration online training and a training and an incentive programme for ICC National Committees. She is currently mainly in charge of coordinating internal practices, overseeing a legal training programme and is in charge of the internship programme at the Secretariat of the Court. She taught arbitration at the Conservatoire Nationale des Arts et Métiers (Paris, France) and at the International Development Law Organization (IDLO) (Rome, Italy). She teaches online dispute resolution at the MOOC diplôme universitaire en ligne Droit de l’Arbitrage (Montpellier, France) and at the Swiss International Law School (SiLS) (Basel, Switzerland). She participates to the Willem Vis International Commercial Arbitration Moot as evaluator or arbitrator. She is founding co-president of ArbitralWomen (, member of the Steering Committee of the Equal Representation in Arbitration Pledge (, member of the Board of Advisors of Arbitrator Intelligence (, member of the Advisory Board of Association Arbitri (, Member of the Editorial Board of International Journal of Online Dispute Resolution, fellow of the National Center for Technology and Dispute Resolution (“NCTDR”) ( She was also member of the UNCITRAL Working Group III on ODR.

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