The Feedback Digest is an essential part of any IMI Certified Profile, and appears under the ‘reviews’ tab on both Mediator and Mediation Advocate profiles. It is likely to be used by anyone considering appointing you as their Mediator or Advocate
All those with IMI Certified profiles must ensure their Feedback Digest is updated at least every two years. Newly-certified Mediators and Mediation Advocates have a grace period of six months after being listed in the IMI search engine to have feedback added to their profile. After this grace period, profiles will be removed from the search engine, irrespective of any listing contributions made.
- How to collect feedback
- Appointing a Reviewer
- Tips for requesting feedback
- 1. Say up front that you will offer a feedback questionnaire at the end of the mediation
- 2. Explain the purpose of feedback
- 3. Be serious about the importance of the questionnaire
- 4. Give a time frame for completion
- 5. Assure anonymity for the feedback provider
- 6. Provide a return envelope
- 7. Ask if the feedback provider will take a call from your Reviewer
- 8. Pick a good moment
- 9. Provide a print of your Feedback Digest to date
- 10. Keep in mind the ‘other’ values of the Feedback Digest
- Model emails for requesting feedback
See also: Feedback Digest IMI Guidelines for Reviewers; IMI Mediation Logbook and Feedback Hub
How to collect feedback
Using the IMI Mediation Logbook
This is an optional paid facility created by IMI. It is not necessary to use the IMI Mediation Logbook to collect feedback or have your