The International Mediation Institute (IMI), in collaboration with the Mediation Foundation of Ireland (MFI), hosted the ReSolve Online Masterclass on Resolution Intelligence. The session explored a central premise: conflict is not only something to be managed, but something that can be engaged with constructively and, where possible, transformed.
The session was led by Luke Monahan and William Corless, IMI Certified Mediator. Together, they are founding members of Resolution Intelligence and senior partners of the Mediation Foundation of Ireland, an IMI implementing organisation that trains and assesses mediators.
Conceptual Framework: Resolution Intelligence
Resolution Intelligence (RI) was presented as the ability and willingness to navigate conflict towards an effective resolution with authenticity, skill, and contextual awareness. The framework encourages a shift away from avoidance or control, towards more deliberate and reflective engagement.
At its core, RI is structured around four elements:
- Self – awareness of one’s own responses and assumptions
- Other – recognition of the perspectives of others
- Context – understanding the dynamics shaping the situation
- Facilitation – guiding the interaction in a constructive direction
In addition, the framework introduces six resolution styles across three orientations:
- People (who) – Accommodator and Collaborator
- Process (how) – Facilitator and Negotiator
- Progress (what) – Fixer and Driver
Each style carries strengths and limitations, emphasising adaptability rather than reliance on a single approach.
Key Insights from the Session
Luke Monahan focused on the practical application of Resolution Intelligence in mediation and workplace settings. He described the aim of conflict engagement as “bending the arc of conflict towards healthy resolution,” highlighting the importance of moving beyond immediate problem-solving.
A central element of this approach is curiosity. Entering a conflict with the question “what can I learn and contribute here?” supports a shift away from fixed positions and towards more constructive dialogue. This is reflected in questions that invite shared ownership of outcomes, such as: “What ideas do you have that both of you could live with?”
William Corless addressed the conceptual and psychological dimensions of the framework. He expanded on the theoretical and psychological elements of the framework, relying on powerful metaphors such as “shifting the frame” (zooming in and out like pixels on a screen to avoid making assumptions) and using “light” to illuminate behavioural blind spots. He emphasised the need to revisit assumptions: “What do we need to solve again?” – recognising that initial solutions may not address underlying issues.
William Corless also described mediators and coaches as “co-pilots,” supporting parties in navigating conflict and expanding available options. The discussion further highlighted the risks of rigidity in conflict situations and the value of reflection and creative problem-solving in enabling progress.
Analytical Reflections and Practical Implications
A key strength of Resolution Intelligence lies in its developmental orientation. What distinguishes RI from the well-known Thomas-Kilmann Instrument is its emphasis on situational awareness and behavioral flexibility, rather than categorizing individuals into fixed styles.
This suggests that RI is particularly suited to professional development and team dynamics, rather than evaluative contexts such as recruitment. Its value lies in supporting individuals to better understand how they engage with conflict and how they might adapt across situations.
The framework also has potential applications in mediation practice, particularly in preparing parties and supporting more effective communication. At the same time, its use raises questions about how structured models interact with the complexity of real disputes, and how dependent such approaches are on participants’ willingness to engage reflectively.
On a personal level, the session prompted reflection on individual conflict tendencies. Recognising a tendency towards accommodating behaviour highlighted the importance of developing a broader range of responses, including more outcome-oriented approaches where appropriate.
Closing Insight
The ReSolve Masterclass provided a clear and structured introduction to Resolution Intelligence as an evolving framework that bridges mediation, leadership, and workplace dynamics. By emphasising awareness, curiosity, and flexibility, it contributes to ongoing discussions on how conflict can be approached more effectively in complex professional environments.
👉 You can access the recording of the masterclass here (Passcode: &xdet&3e).
Please also note the upcoming Resolution Intelligence™ Accredited Coach Training Programmeon 22–23 June 2026, which includes a 12.5% discount for IMI Members. You can find more information and register here.
For further information, please refer to the Resolution Intelligence™ brochure attached to this post. For additional enquiries, visit: www.resolution-intelligence.com, or email info@resolution-intelligence.com.
