In an ever increasing complex world where technology and innovation is changing the way we do business and interact with one another, there has never been a skill more in need than the ability to facilitate and guide others to resolve conflict. Mediation is a procedure which allows the parties to communicate their emotions in a constructive manner and enable them to work on solutions in a space that a Mediator can provide to facilitate a solution which both parties can agree. Mediation is a procedure that can provide an alternative to traditional Court litigation procedures and one that offers an alternative approach to negotiation