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JONATHAN LUX- MEDIATOR FEEDBACK- from Michael Cover IMI Cert
This review is based on going through Feedback received by Jonathan on mediations conducted between 2020 and the present day, as provided by to me by Jonathan.
The comments and themes that have emerged from my review are as follows:
1. Jonathan immediately created a sense of trust.
2. He provided both commitment and creative thinking and was proactive.
3. The Parties were very satisfied with his services as mediator and rated his skill and ability as mediator as “high” and they would recommend him as mediator to others.
4. He showed excellent preparation and deep understanding of the issues, as well as displaying gravitas and being empathetic, flexible and fair to all Parties.
5. His talent played a crucial role and he understood the behavioural issues.
6. Jonathan showed commendable patience and skill.
7. He helped the Parties broaden the range of possible solutions.
8. He was user-friendly and yet resolved and determined.
9. Jonathan was very experienced in resolving problems and managing the complexities of difficult disputes.
10. All the feedback was positive.
The comments and themes that have emerged from my review are as follows:
1. Jonathan immediately created a sense of trust.
2. He provided both commitment and creative thinking and was proactive.
3. The Parties were very satisfied with his services as mediator and rated his skill and ability as mediator as “high” and they would recommend him as mediator to others.
4. He showed excellent preparation and deep understanding of the issues, as well as displaying gravitas and being empathetic, flexible and fair to all Parties.
5. His talent played a crucial role and he understood the behavioural issues.
6. Jonathan showed commendable patience and skill.
7. He helped the Parties broaden the range of possible solutions.
8. He was user-friendly and yet resolved and determined.
9. Jonathan was very experienced in resolving problems and managing the complexities of difficult disputes.
10. All the feedback was positive.
Feedback digest
This digest update is based upon feedback received since the original entry. The mediation satisfaction feedback score for the years 2011-13 continue to average around 9/10, which indicates a high satisfaction rate amongst users. This digest has been prepared by David Richbell, a commercial Mediator and trainer working out of the UK. It is based upon ten feedbacks spread over 2009, 2010 and 2011. Jonathan has a calm and gracious manner which instils confidence in those with whom he works. He is intelligent and perceptive with an instinct for settlement. Jonathan has been consistently rated at the highest level (9 /10) for his ability as a mediator in the mediations that have provided feed back. There is a consistent willingness expressed by all users to recommend and / or reuse him in the future. He was reported to be patient and understanding and able to deal with difficult mediations well. The overall response was that Jonathan is perceived to be a hard working and skillful mediator. On one occasion an administrative error caused a rooming problem which disrupted the start of the mediation but no other negative comments have been made. This summary represents a fair and balanced view of the responses received and of my own personal knowledge.
This feedback digest was last updated 17 March 2014.
This feedback digest was last updated 17 March 2014.