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Feedback digest
This feedback digest is based on input from twelve mediation cases conducted between November 2023 and December 2024. Feedback was collected from both parties and legal counsel, across a variety of case types.
Ana Maria Maia Gonçalves has been consistently praised for her effectiveness as a mediator. Participants described her as calm, articulate, and empathetic, radiating a positive energy that helped manage tensions constructively and foster a respectful, solution-focused environment. A number of respondents highlighted the depth of the preparatory process, noting how her engagement with all parties ahead of the mediation helped surface both legal and relational dimensions of the dispute. This joint preparation contributed to clarity, depth, and a sense of confidence in the process from the outset.
Lawyers noted her ability to balance legal understanding with human sensitivity, and appreciated how her informal yet focused approach created a more open atmosphere while keeping discussions purposeful and on track. Her neutrality and fairness were repeatedly cited, especially in cross-cultural and high-stakes situations.
Ms. Gonçalves has successfully mediated disputes across a broad spectrum of subject areas, including employment, contractual disagreements, organisational conflicts, family-owned businesses, and cross-cultural matters in international settings. Throughout these cases, feedback consistently affirms that Ms. Gonçalves demonstrated strong control over the mediation process, guided the parties in identifying key issues, and helped them explore practical and creative options toward resolution.
Several parties noted her flexibility and commitment, including her willingness to extend sessions when needed and her focus on ensuring all voices were heard. Even when no agreement was reached, participants valued her presence, care, and professionalism.
Ana Maria Maia Gonçalves is widely regarded as a skilled, respectful, and effective mediator. Respondents expressed confidence in her approach and would recommend her without hesitation.
Ana Maria Maia Gonçalves has been consistently praised for her effectiveness as a mediator. Participants described her as calm, articulate, and empathetic, radiating a positive energy that helped manage tensions constructively and foster a respectful, solution-focused environment. A number of respondents highlighted the depth of the preparatory process, noting how her engagement with all parties ahead of the mediation helped surface both legal and relational dimensions of the dispute. This joint preparation contributed to clarity, depth, and a sense of confidence in the process from the outset.
Lawyers noted her ability to balance legal understanding with human sensitivity, and appreciated how her informal yet focused approach created a more open atmosphere while keeping discussions purposeful and on track. Her neutrality and fairness were repeatedly cited, especially in cross-cultural and high-stakes situations.
Ms. Gonçalves has successfully mediated disputes across a broad spectrum of subject areas, including employment, contractual disagreements, organisational conflicts, family-owned businesses, and cross-cultural matters in international settings. Throughout these cases, feedback consistently affirms that Ms. Gonçalves demonstrated strong control over the mediation process, guided the parties in identifying key issues, and helped them explore practical and creative options toward resolution.
Several parties noted her flexibility and commitment, including her willingness to extend sessions when needed and her focus on ensuring all voices were heard. Even when no agreement was reached, participants valued her presence, care, and professionalism.
Ana Maria Maia Gonçalves is widely regarded as a skilled, respectful, and effective mediator. Respondents expressed confidence in her approach and would recommend her without hesitation.
Feedback digest
This Feedback Digest is based no 28 Feedbacks in 22 Mediations, initially submitted in 2009. The feedback reports came from companies and parties who saw Ms Goncalves mediating. 40% of the feedbacks forms came from Europe, 20% came from US and 60% come from Asia. (Ms Goncalves moved to Kuala Lumpur in February 2014). Ms Goncalves is rated at a high performance level by participants for whom she has acted as a mediator. The feedback received on her performance was extremely positive and continues to demonstrate consistent best practice. All who responded would recommend Mrs Gonçalves as a mediator, and would be confident to engage her again, themselves. She is described as an optimistic, motivated and patient person who helped parties move the process forward even on difficult moments. Her creativity, flexibility and perspective-taking continue to be part of her set of major skills noted by the parties. Ms Goncalves ability to prepare participants to maximize the likelihood of an agreement being reached was noted in the feedback. Also noted, more than once, was her sensitivity to parties’ culture and her neutrality and impartiality especially in cross-border disputes. Her high capacity of perspective-taking and realism combined with warmth, allowing her to deal with people in a respectful and productive manner was also noted. Participants felt that her creativity, flexibility and open-mindedness had a positive influence on the parties, and that she had a special capacity to stimulate the respective participation of parties and counsels. They appreciated her neutrality and impartiality, especially in multicultural and cross-border disputes, and considered that she had a rich repertoire of mediation techniques. A high proportion of Ms Goncalves’s mediations resulted in a resolution. Again, she was especially congratulated for her flexibility and open-mindedness, positively influencing the parties. All parties recommended Mrs Gonçalves for future mediations. No reportable negative comments have arisen.
This feedback digest was last updated 10 March 2016.
This feedback digest was last updated 10 March 2016.