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Jessica Carter
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Mediation Specialist - New Zealand. Jessica Carter is a conflict resolution specialist, mediator, coach and trainer.

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Appraisal Committee, Online Dispute Resolution
IMI Certified Mediator
New Zealand
EQP - Experience Qualification Path (Historic)
Mediation Profile

Jessica Carter is a resolution specialist, based in New Zealand. Jessica practises as a mediator, coach, trainer and mentor and is a Senior Advisor for Mediation Development in the Asia-Pacific Region. In this role, Jessica is responsible for development and training programmes; standards, ethics, and monitoring the growth of quality practice; coaching and mentoring career development.

Jessica Carter has served as a mediation specialist in commercial, community and organisational settings. Jessica's services have been sought for developing negotiation strategy for individuals, groups and organisations. Jessica is known for her extensive experience in assisting parties in organisational matters and her effective solution-finding in the early stages of emerging conflicts. Jessica's experience includes building, housing and construction claims; employment processes and facilitation; retirement, aged and elder-care mediation; environmental mediation and negotiation processes; mediator training and skill and competency development for resolution professionals. Jessica has extensive experience in government mediation processes and systems and has been responsible for ensuring that New Zealand government mediation practices meet the highest standards. Jessica has held responsibility for training new mediators and advising the Ministry managers and mediators regarding mediation best practice.

Jessica's mediation style is facilitative and solution-finding, and her use of her skills and attributes, within the role of a facilitative and independent assister, is fluent, varied and determined by the individual dynamics and requirements of each presenting situation.

Jessica Carter's mediation practice is a solution-focussed service. Jessica acts as a facilitator, mediator, negotiator, coach, mentor and enabler in commercial and organisational settings. Jessica is active in workplace, commercial, environmental and community matters and is equally conversant with large multi-party, medium-sized, or one-on-one groupings. Jessica balances mediation development assignments beside an active facilitation practice. Jessica offers specialist services for groups and individuals in: negotiation - training and strategy; conflict coaching - for one party or multi-party; and strategic preparation for the mediation meeting.

American Bar Association - Associate ABA Section of Dispute Resolution - Member Mediators Beyond Borders - Member Association of Conflict Resolution - Member LEADR/IAMA (Australia-New Zealand) - Member AMINZ Arbitrators and Mediators Institute of New Zealand - Member

Training and Education

Master of Dispute Resolution (UWS School of Law, Sydney Australia) PIL Program, Mediation and Advanced Negotiation (Harvard Law School, Mass.) LEADR New Zealand, Mediation Training and Panel Registration (New Zealand) Straus Institute for Dispute Resolution, Summer Skills Program (Pepperdine University, CA.) International Ombudsman Association Ombudsman 101 (UNOG, Geneva) Multiple: Lists of courses attended (as student) and course trainings delivered (as teacher) are available on request.

Jessica Carter maintains a busy practice as a teacher of negotiation and mediation practice, examples include: - Training programmes for Mediators of HMCTS: Her Majesty's Courts and Tribunal Service - London; - Negotiation and Mediation Programme for the Philippines Chamber of Mines at De La Salle University - Manila Multiple: Details of mentoring activity provided on request.


'Telephone Mediation' - Australian Dispute Resolution Journal Reflective Practice in Mediation' - National Mediation Conference, Perth Australia 'Raising Mediator Quality in New Zealand's Public Service' Asia-Pacific Mediation Forum, Kuala Lumpur Malaysia 'Telephone Mediation' - American Bar Association Section of Dispute Resolution Conference, New York USA 'Online Dispute Resolution' - Asia-Pacific Mediation Forum, Bangkok, Thailand Multiple: Further publications and papers provided on request.


IMI International Mediation Institute Code of Professional Conduct LEADR/IAMA (Australia-New Zealand) Code of Professional Conduct AMINZ Arbitrators and Mediators Institute of New Zealand Code of Professional Conduct

IMI International Mediation Institute Professional Conduct Assessment Process LEADR/IAMA (Australia-New Zealand) Complaint Process AMINZ Arbitrators and Mediators Institute of New Zealand Complaint Process

AON Insurance Services: Professional Indemnity up to AUD $30,000,000 any one period of insurance, and up to AUD $10,000,000 for any one claim Public Liability for AUD $10,000,000.

Jessica Carter
New Zealand
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