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Paula Drouin
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Master's Degree in Human Security and Peacebuilding, Canadian Designation of Chartered Mediation since September 2000. Successfully running an ADR Company for over 20 years, and designing and delivering conflict resolution, mediation & restorative justice training for over 25.


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5.00 average based on 1 review.
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IMI Support
Feedback digest by IMI Support, 23 Aug 2018 This Feedback Digest is based on feedback in 11 mediations. I have known Ms Drouin professionally for more than 5 years and personally attest to her professionalism, communication and organizational skills. There are no negative comments in any of the feedback I have reviewed. One of the reported mediations involved a process through Restorative Justice (Alberta) where a father met with the accused responsible for his son's death. The father had been referred to Ms Drouin by all of the defence lawyer, the prosecutor and the judge involved in the case. The father would recommend Ms Drouin to others, rates her skill and ability as high, considered the matter "resolved" and was "very satisfied" with the process and result. The second reported mediation involved workplace conflict. The reporting employee was a reluctant participant in the mediation, but an enthusiastic supporter at its conclusion. She highlights Ms Drouin's ability to impart a sense of safety, trust and hope in the process and would "absolutely" recommend her to others. The mediation experience and result is described as cathartic and in the following terms: transforming, personal growth and empowerment. A more favourable review could not be imagined. The reports praise and acknowledge Ms Drouin's highly competent conduct of the mediations, her empathy, calm demeanor, and competence. Evaluation forms from two other workplace mediations provide further high praise. One participant stated that Ms Drouin is "an excellent mediator and allowed us to vent, speak openly and honestly throughout the process." In all cases, the parties expressed satisfaction with Ms Drouin's skills and conduct of the mediations. Recently reviewed evaluation forms received from an organization that uses mediation it the workplace re-confirm the above comments. Another, from the Executive Director of Human Resource Services who has been in the conflict resolution community for 10 years comments on five mediations in which Ms Drouin was sole mediator. She states that Paul is one of the strongest mediators she has ever met. To quote her summary: Paula is an exceptional Conflict Resolution practitioner. She is knowledgeable, professional, dedicated to the field and a role model for others. She is very easy to work with and displays genuineness for learning, being present and being real. Paula is calm, thoughtful, and her experience and wisdom are ever-present in her approach.
Jim MacCartney.
This feedback digest was last updated 26 April 2011.
by IMI Support, 29 Mar 2024
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