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Paula Drouin
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Master's Degree in Human Security and Peacebuilding, Canadian Designation of Chartered Mediation since September 2000. Successfully running an ADR Company for over 20 years, and designing and delivering conflict resolution, mediation & restorative justice training for over 25.

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IMI Certified Mediator
Education, Employment, Indigenous, Intergovernmental, Peace, Workplace
ADRIC - ADR Institute of Canada
Mediation Profile

Founder and President, ADR International Group Inc. 

Since July 1997 Paula has run an ADR company providing education/training and ADR services in Canada. The company was previously known as "Drouin Learning Solutions" with the change of name happening when she incorporated in 2010. Both companies fulfilled mediation, arbitration, and negotiation contracts with government and private industry; designed and delivered training for all levels of government, not-for-profit organizations, aboriginal communities, military, RCMP, city police, Fire and Rescue Services and Emergency Medical Services staff. Paula a past Executive Director of ADR Institute of Alberta when it was known as the Alberta Arbitration and Mediation Society. Paula has a Master of Arts Degree in Human Security and Peace Building from Royal Roads University and studied/worked in Uganda and Bosnia.

Prior to starting her own company she worked in the Inmate Education Division of Grant McEwan College providing education and training to people incarcerated, on parole or on probation. Prior to GMCC, Paula worked for Corrections Canada at the Edmonton Maximum Security Institution for seven years as the Inmate Employment Coordinator then the Education Coordinator.

Extensive experience mediating employment disputes for all levels of Government, private industry, and management/union disputes; victim/offender dialogue; mediator for the City of Edmonton Police Service; on the mediator roster for the Department of National Defence and for all Federal Government Departments; negotiation experience negotiating on behalf of Alberta Justice the Involuntary Sexual Sterilization Claims against the Government of Alberta; mediating between aboriginal and non-aboriginal parties; mediating disputes amoung professional music band members; facilitating town hall meetings between energy corporations and community groups; and mediating between oil & gas companies and landowners. Paula is also a Mediator for the Alberta Ministry of Municipal Affairs.

I have a very down-to-earth, practical, mediation style that creates a safe and confidential space for parties to share what is required to understand the stiuation from each other's perspective so they can work together to arrive at a solution that best meets the needs of everyone who will be impacted. I have training in interest-based, transformative, narative, and evaluative mediation. My roots are in Restorative Justice work which focuses on healing harms caused by crime. The restorative justice background influence how I work with parties. I am a good listener and very good at helping parties narrow down what they need agreements on and what they need to clear the air on.

Employment Disputes; oil and gas/landowner disputes; victim/offender cases; complaints against police officers; internal municipal disputes. I am extremely comfortable mediating highly emotionally charged situations. Paula also has extensive experience conducting conflict assessments and designing dispute resolution systems for organizations and communities.

Member of: 
ADR Institute of Alberta
ADR Institute of Canada, Inc. - Chartered Mediator
International Mediation Institute
Peacebuilders Trust
Peacemakers Canada

Training and Education

Certificate in Conflict Management from the Justice Institute of BC
Certificate in Arbitration from the Alberta Arbitration and Mediation Society
Extensive professional development courses in various forms of mediation and negotiation
Master of Arts in Human Security and Peacebuilding from Royal Roads University

I have twenty years experience designing and delivering courses, workshops, seminars, and Certificate Programs in Conflict resolution and managment, neogitation, mediation and restorative justice.

I was one of the first instructors hired by Alberta Arbitration and Mediation Society (AAMS) to help create their Certificate Program in Conflict Management and the Assessment process. I have been instructing for them since 1994.

I designed and deliver an Aboriginal Peacemakers Certificate Program for York University, Toronto, Ontario and Native Counselling Services of Alberta (NCSA). 

I co-designed and delivered the Certificate in Restorative Justice for the Mediation and Restorative Justice Centre and AAMS.

I am an instructor in the Peace and Conflict Studies faculty of Royal Roads University, Victoria, BC in the Bachelor of Justice program. I teach Resotrative Justice and Traditional Justice methods.

Designed and delivered 40 hours of mediation training in Brcko, Bosnia I Herzegovina and assessed the court mediation programs in BIH. the training was delivered through a translator.

I am on the instructor roster for the Justice Institute of BC.

I have designed and delivered mediation and workplace assessment training to the Department of National Defence, the RCMP, City of Edmonton Police Service, the City of Edmonton Emergency Response Department, and Corrections Canada (CSC).

I designed and delivered "Restorative Justice and Traditional Healing Circles" training to Elders and Resotrative Opportunity facilitators from across Canada for NCSA and CSC.


Hold a membership with the ADR Institute of Alberta and the ADR Institute of Canada, Inc. and have signed both organizations Code of Conduct and Code of Ethics.

Parties can complain to the ADR Institute of Alberta or to the ADR Institute of Canada, Inc.

I carry Professional Errors and Omissions Insurance as well as Commercial Insurance.

Paula Drouin
President, Adr International Group Inc.
ADR International Group Inc.
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