Apology in Mediation

Earlier today, IMI Certified Mediator Blazo Nedic gave a fantastic session on the role of apology in mediation. Find the video and hand-outs below.

Blazo Nedic (2020), 9 Rules for Apologising

Blazo Nedic (2020), Meanings of Apology

Blazo Nedic (2020), Jet Blue apology analysis

Blazo Nedic (2020), Delivering Public Apology-IMI

Blazo Nedic (2020), Apology in Employment Disputes

Thank you so much to Blazo for an interesting and practical session!

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