Earlier today, IMI Certified Mediator Blazo Nedic gave a fantastic session on the role of apology in mediation. Find the video and hand-outs below.
Blazo Nedic (2020), 9 Rules for Apologising
Blazo Nedic (2020), Meanings of Apology
Blazo Nedic (2020), Jet Blue apology analysis
Blazo Nedic (2020), Delivering Public Apology-IMI
Blazo Nedic (2020), Apology in Employment Disputes
Thank you so much to Blazo for an interesting and practical session!
IMI is an international well known Organisation respected by the community of mediators. The level of knowledge and expertise is enormous. This presentation lacked the above. Perhaps IMI should have examined its contents.