Donna Ross

I am an international ADR practitioner, lawyer and teach mediation and negotiation.

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Australasian Dispute Resolution Centre
Review by Australasian Dispute Resolution Centre, 31 Mar 2020 This review is based on four interviews and a co-mediation regarding a property settlement I conducted with Ms Donna Ross in Canberra, Australia. The parties were australian residents from another country. The mediation was conducted in 2019.
Ms Ross demonstrated a profound knowledge of mediation theory which she put in practice in the co-mediation we conducted. She was able to create a friendly and relaxed environment for the parties which allow them to start the mediation with ease. Ms Ross explained the mediation process and the role of the mediators clearly and succinctly. She was able to identify the points for discussion and formed an agenda that was balanced and conducive for a discussion. Ms Ross used humour in addition to open questions to assist the parties to develop empathy. The parties being from another culture presented with additional challenges which Ms Ross was able to identify. During private sessions she ensured the parties’ options for resolution took into consideration those cultural issues including legal differences between Australia and the parties’ jurisdiction. The mediation was very complex with a solid financial aspect and Ms Ross made good use of the white board to assist the parties in their discussions and understand their options. During private sessions she was able to reality test the parties’ options and develop new ones. I observed that the parties had trust in Ms Ross and asked for her non-binding opinions. Ms Ross is a good listener and ensures the parties also listen to each other. The parties reached an agreement in principle and were very thankful for Ms Ross’ assistance.
by Australasian Dispute Resolution Centre, 23 Oct 2020