Susan Andrews

I guide people in dispute or conflict, with empowering neutrality, so that they can achieve a peaceful resolution.

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United States
English
Mediation International
Mediation Profile

From an early age, I developed an internationalist perspective that has inspired my empowering neutrality approach to Negotiation and Mediation. My approach focuses on fostering cooperation rather than influencing outcomes by using empowering neutrality to power the alternative dispute resolution process, enabling parties in dispute to be in control of the outcome.

I specialize in Online Dispute Resolution and am striving for Online Dispute Resolution Specialization Certification from IMI via my training via potential Online Dispute Resolution Qualifying Assessment Program (ODRQAP), Instituto de Certificação e Formação de Mediadores Lusófonos (ICFML) and Holistic Solutions, Inc. (HSI), ODR Foundations Training, while working towards IMI Mediator Certification, having already been Qualified by Qualified Assessment Program (QAP), Mediation International.

  • Founder and Principal, Andrews Dispute Resolution, AndrewsDisputeResolution.com , Kentucky, United States
  • Having experience in the retail, hospitality, insurance, recruiting and legal industries, I have a broad base of knowledge and practical experience from which to draw in dealing with disputes, whether it be legal or alternative dispute resolution. I have worked for Fortune 500 multinational companies and for both corporate legal departments and law firms in a wide range of practice areas. 
  • Received a Certificate of Commendation by the City of Los Angeles for my work as a Law Clerk in the Office of the City Attorney, Los Angeles Harbor Division, California, United States. 
  • Received a Certificate of Appreciation by the Honorable J. Spencer Letts, United States District Judge for the Central District of California, United States, for my work as a Judicial Extern.
  • Licensed Active Life and Health Agent by both the Kentucky and California Departments of Insurance, United States
  • Notary Public State at Large commissioned by the Kentucky Secretary of State and a Notary Signing Agent Certified and background-screened by the National Notary Association and Certified by Loan Signing System
  • Volunteer Mediator, Fayette County District Court, Small Claims Court Volunteer Mediation Program, Lexington, Kentucky, United States
  • Attorney, Active Member, Kentucky Bar Association, Kentucky, United States of America
  • Qualified Mediator, International Mediation Institute (IMI) via Certified Mediator Training Program (CMTP), Mediation International
  • Qualified to become an IMI Certified Mediator via Qualifying Assessment Program (QAP), Mediation International
  • Alternate Mediator, Fayette County District Court, Small Claims Court Volunteer Mediation Program, Lexington, Kentucky, United States
  • Kentucky Bar Association, Dispute Resolution Section, Member and Officer (Treasurer)
  • Kentucky Bar Foundation, Life Fellow
  • Member, American Bar Association (ABA) Dispute Resolution Section Online Dispute Resolution (ODR) Task Force Working Group III (Guidance with respect to special issues relating to private ODR)
  • Member, ABA Dispute Resolution Section Planning Committee of the inaugural Dispute Resolution Tech Expo
  • Member, IMI Young Mediators' Initiative (YMI)
  • Legal Member, Internetbar.org Institute (IBO)
  • Associate Member, International Council for Online Dispute Resolution (ICODR)
  • Exceeded the requisite Kentucky Court of Justice General Civil Litigation Mediation Roster training at IMI QAP, Mediation International
Training and Education
  • Kentucky Bar Association 2020 Kentucky Law Update, Justice Through Peacemaking
  • Instituto de Certificação e Formação de Mediadores Lusófonos (ICFML) and Holistic Solutions, Inc. (HSI), ODR Foundations Training, Online Dispute Resolution Practitioner Certification Program, Edition #2, 2020
  • edX Course, Communicating and Negotiating in a Dynamic Global World, 2020
  • IBO Academy Course, Practical Technology Tools for Professionals, 2020
  • Instituto de Certificação e Formação de Mediadores Lusófonos (ICFML) and Holistic Solutions, Inc. (HSI), ODR Foundations Training, Online Dispute Resolution Practitioner Certification Program, Edition #1, 2019
  • Cyberweek 2019
  • Kentucky Bar Association 2019 Kentucky Law Update, Use of Experts in Mediation and Other Strategies that Maximize Settlement (or Win at Trial)
  • Kentucky Bar Association 2018 Continuing Legal Education Award for obtaining a minimum 60 CLE credit hours within a three year period.
  • Kentucky Bar Association Alternative Dispute Resolution Section and Family Law Section Basic Mediation Training, 8 hours of Continuing Legal Education
  • Virtual Mediation Lab Hands-On Training in Online Mediation, 2018
  • The Negotiation Academy 6-Month 2018 Master Negotiator Course, Certificate of Excellence for top 10% rank
  • Kentucky Bar Association Alternative Dispute Resolution Section CLE 2018 Seminar Strategic Negotiation Skills with Thomas J. Stipanowich, William H. Webster Professor of Law, Pepperdine University and Dean, Straus Institute for Dispute Resolution, 5 Hours of Continuing Legal Education
  • American Bar Association 2017 Program, Where Mediation's Model Standards Are Failing: What Should We Do About It?, 1.25 Hours of Kentucky Bar Association Continuing Legal Education
  • Mediation International, International Mediation Institute (IMI) Qualified Assessment Program, 80 Hours of Mediation Training (2016-2017 Advanced, Beginner and Custom Training Program and 2017 World Mediation Summit Participant) and 30.5 Hours of Kentucky Bar Association Continuing Legal Education Credits
  • Kentucky Bar Association 2017 Kentucky Law Update, What's Happening in Kentucky ADR?
  • Kentucky Bar Association 2017 New Lawyer Program, Mediation: Nuts and Bolts
Publications
Contact
Susan
Andrews
Susan Andrews
859.248.9536
859.248.9536
Attorney, Mediator, Negotiator
Andrews Dispute Resolution
KY
United States