Mediation: Principles and Practice (3rd Ed.), Kimberlee V. Kovach (2004)
http://www.amazon.com/Mediation-Principles-Practice-American-Casebook/dp/0314150226/ref=sr_1_1?ie=UTF8&qid=1331611908&sr=8-1
Category: The Mediation Process
Mediation: Principles and Practice (3rd Ed.), Kimberlee V. Kovach (2004)
http://www.amazon.com/Mediation-Principles-Practice-American-Casebook/dp/0314150226/ref=sr_1_1?ie=UTF8&qid=1331611908&sr=8-1
Category: The Mediation Process